Tynan said:
I get the impression that
Halfords have got a lot of things right but their chronic failure is to employ kids and oiks whereas a proper bike shop will naturally be independant and staffed by the owners and some key staff
lol, both my lbs are pretty bad.
Whereas went into my local halfords, was a youngish person in there, early twenties i'd say - but he knew his stuff inside out.
Had a stuck freewheel hub which i couldnt shift, lbs didnt want to know, went into halfords this guy just freed it for me with his huge breaker, no charge, no fuss. Then asked if he had any grease - said they had loads of it they use and gave me 4 free tubes of it!
Ok obviously where it falls down is if you want any specialist or high end stuff, but just for being friendly and helpful ive had better experiences at halfords that the lbs's whose eyes seem to light up with £ signs as soon as you ask em to do anything.