Halfords Click and dont collect.

[phil_hg_uk]

I've praised Halfords many ties, including earlier in the thread, but my last click n collect failed - I got confirmation that the order was ready to pick up, got to store and it hadn't arrived. Staff told me it hadn't even left the warehouse, but they'd text / call when it came in.
That was 4 weeks ago and I'm still waiting...

Dont hold your breath.

 

[bpsmith]

Ordered a couple of tyres on the 'click & collect' service on the 3rd September, still waiting for notification that they are ready but I have just received an email asking me to review my purchase

I actually found the same tyres much cheaper elsewhere and have been using them for nearly 2 weeks

So leave a review, exactly as above!

 

[Milkfloat]

So leave a review, exactly as above!

It won't make it onto the site, Halfords are very selective with the reviews they allow.

 

[Sandra6]

Ordered a couple of tyres on the 'click & collect' service on the 3rd September, still waiting for notification that they are ready but I have just received an email asking me to review my purchase

I actually found the same tyres much cheaper elsewhere and have been using them for nearly 2 weeks

I'm not even going to tell you how annoying it is clearing away uncollected items that people order then change their mind about.

 

[bpsmith]

I'm not even going to tell you how annoying it is clearing away uncollected items that people order then change their mind about.

Then we all agree that it's a major problem and clearly costing Halfords a fortune!

We don't like ordering stuff, being promised it's there next day or otherwise, yet turn up and it's not. Call again and still not there.

You don't like clearing the items that arrive weeks later, or were actually there all along but customer told otherwise.

I can see both sides of it being annoying in fairness.

 

[drummerbod]

I'm not even going to tell you how annoying it is clearing away uncollected items that people order then change their mind about.

That's the nature of the business - retail.

 

[User32269]

Spotted shorts for £10 on Halfords website. Ordered 2 size medium. Text received to say order getting sorted. Later text to let me know they are in store and ready for collection. Cycled to pick them up, bloke in shop informs me they didn't have to be sent and he will just pick them off shelf. He then vanished for 15 minutes and looked a bit furtive while stuffing them in a bag.
I checked once outside, both had medium size tags, one pair being a more expensive brand, I assumed due to not having original order in stock.
Later in the day decided to throw a pair on and ride a few miles. A struggle ensued then a ripping sound.
The guy in halfords, having been unable to find what I originally ordered decided I would probably not notice if he threw a pair of boys medium in instead!

 

[Sandra6]

Items not being in stock when they should be is a major issue, caused predominantly by thieving scumbags!

 

[User32269]

I have never robbed anything out of Halfords...just ended up looking like a German tourist in ill-advised Speedos.

 

[Spike on a bike]

I only ever clicked an collected one thing from halfords

And even then the guy on the till did it so I could take advantage of an online offer

But I have to say that I find the guys in the branch I use alway very helpful and even during a Saturday rush they always ask if I need any help

Just out of curiosity why is the cycling bit upstairs ?

And OH says why is there no disabled access ?