Garmin no longer providing a repair service in Europe.

[wafter]

Guarantee is two years not one.

Same principal applies though, no? Would you be happy if something failed after just over two years and the manufacturer refused to do anything other than tell you to buy a replacement?

 

[Ming the Merciless]

Same principal applies though, no? Would you be happy if something failed after just over two years and the manufacturer refused to do anything other than tell you to buy a replacement?

Been the reality for most stuff for decades, unless you go third party repairers.

 

[ColinJ]

Would you be happy if something failed after just over two years and the manufacturer refused to do anything other than tell you to buy a replacement?

No!

There are some companies that do the right thing though and they should be publicly praised. Here are a couple of good experiences that I had...

Endura sent me a new cycling jacket when the zip failed on my old one. The jacket was out of the warranty period but the nice Scottish woman on the phone told me that they'd been supplied with a batch of unreliable zips so were ignoring the warranty limit and replacing any faulty goods free of charge.

In the bad old days of computer monitors made with CRT technology rather than LCDs, I had an expensive 17" monitor which failed several months out of warranty. Another nice woman on the customer service line told me that my records must be wrong (they definitely were not)... the dead device still had one month of warranty left, so she would 'correct the error' - thanks, Iiyama!

 

[wafter]

No!

There are some companies that do the right thing though and they should be publicly praised. Here are a couple of good experiences that I had...

Nice - that of course is absolutely the way it should be and I agree such companies should rightly be identified so that the thoughtful among us can make more informed decisions

 

[abcd efg]

Then again many of us have had no issues with garmin devices. Shame the repair service has gone, but it's a sign of the times.

 

[Ming the Merciless]

Any Wahoo users, what’s their repair service like?

 

[Ridgeway]

Any Wahoo users, what’s their repair service like?

So far I’ve had 3 failed Wahoo HRM’s and a failed Elemnt Bolt, in each case replaced FOC by Wahoo and all out of warranty. Wahoo can’t seem to do enough for their customers i have to say. As for repair service, haven’t needed it so far although I’m sure the Bolt i got back was in fact a repaired unit in a new case, just my guess.

 

[fossyant]

So far I’ve had 3 failed Wahoo HRM’s and a failed Elemnt Bolt, in each case replaced FOC by Wahoo and all out of warranty. Wahoo can’t seem to do enough for their customers i have to say. As for repair service, haven’t needed it so far although I’m sure the Bolt i got back was in fact a repaired unit in a new case, just my guess.

That's not good - i.e. fails. My original Garmin HRM unit still going strong from the Edge 705 days, my old 200 is used for commuting and I've had my Explore quite a while now.

 

[Mike_P]

Had exactly the same experience with Garmin on my Varia. The battery started to fail after one year and i asked if they can replace it, same reply saying they’d offer 20% off their own RRP which was actually more expensive than buying new and online.

I can’t see that selling devices with sealed batteries and not offering any repair/replacement service is good long term…..

Seems you can replace the battery
https://www.mtbr.com/threads/garmin-varia-rtl510-how-to-take-apart.1101959/

 

[Ridgeway]

Seems you can replace the battery
https://www.mtbr.com/threads/garmin-varia-rtl510-how-to-take-apart.1101959/

Correct although it‘s not so straight forwards, also not so clear which replacement battery you need as there’s many that claim to be the right one….