Garmin Customer Service is FAB.

[User33236]

My Garmin experience has been rather negative. I had a car satnav which they pushed an update to which bricked it. I gave them a call and, while they admitted there was a glitch in the update and that had caused the issue, they wanted me to send it back to them at my expense.

Some time later I had reason to log into their website and noticed an 'urgent' message regarding a recall on the unit relating to potential battery fire issue. This recall had been put in place whilst my satnav had previously been back with them but they had failed to action it. Again they wanted me to send it back at my expense. So, two issues both caused by themselves, and twice I was expected to fork out postage costs. It was only after I raised hell with them that they agreed to get a courier to pick up the recalled unit and I received an upgraded model by return courier.

That was around 5 years ago so hope that the recent positive experiences are now the norm.

 

[Blue Hills]

I frequent the Garmin Forum often .... one complaint that pops up often is that some Garmin satnavs have bugs ..... they release a new software update which then fixes the problem, but creates a new problem on a different feature on the satnav

many have said that if a new software patch is released, don't upgrade to that until you have read the reports on the garmin forums

That I fear is common for all tech s/ware updates, not just Garmin's.

My Etrex 20 has its quirks/freezes now and again but I tend to live with it - am well behind on the update curve.

Compared to Msoft windows, the problems are nothing.

 

[Biff600]

My HRM1 packed up today (not a battery issue as I replaced that last Friday), I called them this afternoon to explain the problem.

The result ......

Posted off the defective HRM, they are going to send a replacement on receipt.

Brilliant service

 

[derrick]

I think they are really good i lost the battery cover from my speed and cadence sensor, i emailed them and got this reply.
websales.uk@garmin.com
|
Thu 12/01, 09:17
You
Inbox
You replied on 12/01/2017 10:11.
Dear Derrick,
Thank you for your enquiry.
We can replace this free of charge. To be able to do this for you, we will need the following information:
Full address.

Once I have the above information I will be able to arrange for the part to be sent out.

Kind regards,

Lacy

 

[DRHysted]

I've only used customer services once and I was very impressed. The only thing I was disappointed with is that they made me post it, when the warehouse is 2 miles away & my neighbour works there.

 

[Biff600]

I received my replacement HRM last Friday, a turn around of only 4 days.

The only issue I had was that I had sent them a HRM 1 (RRP £44.99) and they returned a HRM Run (RRP £79.99).

I called them to see if they wanted me to return it and I was told not to worry.

 

[HLaB]

My HRM1 packed up today (not a battery issue as I replaced that last Friday), I called them this afternoon to explain the problem.

The result ......

Posted off the defective HRM, they are going to send a replacement on receipt.

Brilliant service

Mine eventually went on the blink so I tried a Polar strap with the Garmin monitor (a DC Rainmaker tip) it appears to have worked but I maybe should have tried them first