I can see what you mean. I wouldn't expect that kind of super friendly banter as if we were long-lost friends. But surely anyone that's worked in retail knows that if you take an interest and spend a bit of time (especially when the store is empty) they'll come back and trust you more in the future? I got the impression that he didn't particularly want my business and
that I wasn't worth his while, which is just bad business regardless of how much I know him or how much I've spent previously in his store. JMO!
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Had this with one of the LBS twice, fair enough I only wanted a spoke for a RS11 rear wheel, got the spoke quick enough, but the nipple took (well it didn't) nearly a month so I gave up after being told repeatedly next few days ect...I have better banter and service at the local
Halfords.