Financial advisor experience

[Alex321]

I didn't miss the point, I understood it very well - but as I said the point you make matters not a jot.

Brand on the annual statement says Aviva.

Website login says Aviva.

Service centre says Aviva.

Profits will be taken by Aviva.

The Ombudsman will, I expect, speak to Aviva.

There is no get out of jail card because 'it used to be company x, so it's not really us, we just bought it to make money, not to be accountable for running it' - it's a moment of truth and they royally screwed it up.

You have completely missed his point again.

He wasn't for one moment suggesting there might be any "get out of jail free" card, or any excuse at all for what y0ou have experienced.

All he was saying is that there really isn't a "generic Aviva", and whiile the team managing yours were obviously crap, that doesn't mean other people now with Aviva will experience the same, if their product was originally somewhere else.

I'm sure there are many, many satisfied Aviva customers - I used to be one of them, as did my wife. That is, until I actually wanted to retire and, well, you know, access my money, which is rather the point. Readers will draw whatever conclusions they want, but I'm sure that they are unlikely to be stupid enough to think that I am seeking to imply that everyone who uses Aviva will experience this level of incompetence - that would be rather foolish of them and me, and anyone who sought to infer than from what I wrote.

Anybody who DIDN'T ink that was what you were meaning with your first post can't read.

What you said was simply "Apropos Aviva. Awful administration, truly awful. Avoid if possible, there's lots who value your custom."