Do suppliers get back to you with answers to questions?

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dellzeqq

pre-talced and mighty
Location
SW2
I think that the top prize might go to Corinne Dennis who phoned Susie about an order for one pair of shorts while in her Landrover going over some moor or other.
 

boydj

Legendary Member
Location
Paisley
Manufacturers, rarely.
Resellers almost 100% of the time.

Not my experience.

Both Mercian and Ridley have responded to queries promptly with detailed answers.
 

byegad

Legendary Member
Location
NE England
When I was shopping around for my first recumbent (I wanted a bike, with as wide a range of gears as I could get.) I mailed all of the manufacturers and dealers I could find. I sent the same mail to nearly two dozen firms.

Two mailed back with a statement that their bikes had 27 gears and frankly they could see why I'd want more.

Now the alternatives I could envisage for an ultra wide set up include a Mountain Drive plus double up front and a nine speed cassette or a Dual Drive hub with 9 speed cluster and a triple up front, I mentioned this in my enquiry and neither of the two replies mentioned these.

One manufacturer, AZUB, replied saying they could do an 81 speed set up very easily as they did this all of the time for their local mountains. I bought from them.

What was staggering was the number of firms that ignored me completely. They obviously didn't need the business!

Funnily enough AZUB seem to be selling more and more bikes, and now trikes, and their business is growing. When I bought my bike they had three dealers in Europe and supplied my bike direct from the factory. They now have 35! Enough said.
 
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