jefmcg
Guru
+1LBS's tend to be swamped at this time of year since cycling numbers go up greatly during the spring and summer. Having said that I tend to think that more than a week is a little excessive. Can you imagine taking your car in for a service and being told it'll not be ready before next week?
(I've posted this before)
Just to remind people, it's not just LBSs. I crashed my bike and destroyed the front wheel. Took it to Evans at Canary Wharf, as that was the most convenient place. The told me a replacement wheel (I needed something specific) would be 2 to 3 weeks. I rang the supplier (who do not sell to public) and was told 2 or 3 days. Took this back to Evans, who explained it was 3 days from supplier to their warehouse, and then another 2 weeks to the store.
Oh, and could I please come and take my bike, as their workshop is very small?
Rang the supplier again, they told me which LBS near my home they supply and Saturday morning I had my new wheel and was back on the road. And a beautiful relationship with same LBS began.