Deposits, whats the point??

[boselecta]

So, regardless of whether the bike it worth £850, they now want to you spend £700 rather than £630. Is that right?

I'd take my business elsewhere. I don't know the legal situation, but selling a bike you've put a deposit on is pretty bad form.

Yeah, they now want to sell me the next bike up in the range which they say should be £850 but I can have it for £700 which ok does seem like a good deal, but I'm just really pi#%d off that they did it in the first place, I think I'm now gonna look around and see if I can find a bike elsewhere.

I will also defiantly be researching what legal rights I have and consider reporting them to trading standards, I will be going up to the bike shop to see them in person and find out what they have to say about things !!!

Arrgh so damm annoyed ! Spent ages deciding what bike to get and picked out what accersories I was gonna get : (

 

[oldroadman]

Yeah, they now want to sell me the next bike up in the range which they say should be £850 but I can have it for £700 which ok does seem like a good deal, but I'm just really pi#%d off that they did it in the first place, I think I'm now gonna look around and see if I can find a bike elsewhere

A couple of things stand out in the thread.

The shop is playing silly b's with you, having ordered and paid a deposit, you should be entitled to demand that they supply what you ordered, or offer an upgrade at no extra cost. Tell 'em no way to £700, tat's a complete mickey take. Or get a refund if they won't play and go elsewhere.

The poster who went to Halfords has learned a lesson most of us are aware of - despite their claims, Halfords are a motor bits shop with bikes tagged on, staffed by people who know zilch about customer care, just shelf fillers and checkout operators. The "bike mechanic" bit is a joke, don't bother. A good LBS (unlike that above) every time, or one of the better mail order firms (I found Hargroves to be excellent so far as I was concerned).

 

[Norm]

In which case it would be definitely recommended to get a proper receipt if paying a deposit on something.

True, although it shouldn't be an issue on something like a bike when the accepted custom in the trade is to put the deposit down on a specific machine, getting the serial number would still be a good idea.

Yeah, they now want to sell me the next bike up in the range which they say should be £850 but I can have it for £700 which ok does seem like a good deal...

Sorry, but get that idea out of your head completely.

You put your money down on a £630 bike, they want you to give them £700. That is not a good deal. If it was a good deal, it would have been offered to the person who bought your bike.

At best they are muppets, at worst, they are scamming you and offloading a bike that they can't otherwise shift.

 

[Paul_L]

If you are doing it under C2W, then doesn't the voucher only apply to a specific bike, which you are now not able to have?

If it were me, i'll tell 'em to forget about it, cancel the voucher, walk away and take my business elsewhere.

 

[JonnyBlade]

I'd be wanting the upgrade at the same price as my original request. By accepting a deposit you accept a contract to purchase. If we default we lose a deposit so when the boot is on the other foot it stands that the shop is breaking the rules. CAB and trading standards is the next course of action

 

[davefb]

blimey, surely the point of the deposit is this.. they dont trust you enough to go and buy the bike, without you being financially 'in', so you give them something to show you wont pull out of the deal, yeah?

they've got you, and want you to spend more money?

cheeky sods...

god knows what the legallity is though, tbh, i'd probably ring round elsewhere and ask for the deposit back

then call trading standards..

mind you, even reading about it ( and the halfords tale) has got my blood boiling, so I'd probably just grit my teeth and end up paying the 700 !!


god , whats the point of an lbs, you might as well order online if they dont' provide a service.

 

[boydj]

How much was the deposit?

I don't necessarily think that the shop is necessarily taking the piss - they may genuinely think the OP is getting a good deal, and on the face of it they would be getting a new season bike at a higher spec than the original at a pretty good price. From the bike shop's point of view, they've sold a bike from stock when they might have lost a sale, and have another two or three weeks to order in the new model.

However, the way the BTW scheme works is that the bike shop would normally give you a quote and you then get a voucher for that amount from your work, so how they would expect the price discrepancy to be dealt with has not been explained.There's no reason why the OP should not get his deposit back if he does not like the deal now on offer.

 

[boselecta]

I am really going to try and avoid this bike store now, if I can find another bike for a similar price I will be getting my deposit back and giving them a big 2fingers.

But however if I cant find a similar bike I may have to bite the bullet and get the bike they now wanna sell me but at the price I had agreed for the original bike, and if they dont agree to that then I will be using the advice of CAB and TS.

The problem I have is the bike I reserved was a 2010 bike and therfore cheeper than the 2011 equivlents, and im stuggling to find similar specs for the same price I had with the original bike.

What do people think of SPECIALIZED ALLEZ ?

 

[boselecta]

How much was the deposit?

10%deposit

Also both bikes are 2010 model one with sora set one with tiagra set.
they dont have/cant get any more of the 2010 model

I would have to make the difference up in cash or I can still change the amount of my ctw voucher amount (better option)

I can get my deposit back, just think that they are taking the p**s by just selling the bike to someone else, but in the other I think Hmm upgrade to Tiagra groupset for £70....but why should they get my money now?

 

[davefb]

They've failed to supply as per the contract you entered into, therefore you can ask for 'what loss you incurred' ..

tbh, I'd have said that was 'bike like that , for 630 quid' , if it has to be the 2011 model, then not your problem and surely you shouldnt be expected to pay out.

after all, theres a time imperative here, you COULD have gone to another shop surely?




they're onto a winner arent they, they got a deposit, they sold YOUR bike, then they wanna sell you a pricier one!!!! (i'd almost be tempted to check the validity of that price, by having a mate ring up asking about how much one would be , at least you'd find out if you're really getting a good deal!)

 

[2Loose]

If I had £630 agreed price for a bike and then they rang me and told me that they had a bargain which could be had for 'only' £700...I would still only have £630.

They are trying to up sell you. Good deal or not.

What next, we have a full carbon bike should be £1500, but you can have it for £1300? I would still only have £630 so the offer is worthless and to be frank, quite insulting.

If you had already budgeted for accessories on top of the bike and they agreed to chuck them in for free, therefore recouping some of your extra £70, maybe, just maybe...

 

[boselecta]

If I had £630 agreed price for a bike and then they rang me and told me that they had a bargain which could be had for 'only' £700...I would still only have £630.

They are trying to up sell you. Good deal or not.

What next, we have a full carbon bike should be £1500, but you can have it for £1300? I would still only have £630 so the offer is worthless and to be frank, quite insulting.

If you had already budgeted for accessories on top of the bike and they agreed to chuck them in for free, therefore recouping some of your extra £70, maybe, just maybe...

Very Very true..

Cheers for the advice everyone btw : )

 

[davefb]

Very Very true..

Cheers for the advice everyone btw : )

as i say,, i'd be steaming angry so good luck!



would they have refunded the 10% , if you'd decided not to buy??

 

[RecordAceFromNew]

The problem I have is the bike I reserved was a 2010 bike and therfore cheeper than the 2011 equivlents, and im stuggling to find similar specs for the same price I had with the original bike.

If I were you I would tell them calmly that having taken your deposit they are legally obliged to either find and supply you the same bike you reserved, or to refund your deposit AND to compensate you for the difference on what you have to pay for the nearest equivalent you can find and buy (elsewhere), which could well be the 2011 model if the 2010 model is now obsolete.

Having learnt that, they may well be happy to supply you the £850 bike or the 2011 model for the original price - it is always better for them to make a margin no matter how small than pay you out of pocket. If I were you I would not pay them a single dime more than the original bargain or to take any bike from them unless it fits and suits perfectly.

If I were you I would also tell them in these day and age of the internet unless they make good what they did their name and their antics are going to be well known in no time - they can go figure what that is worth.