glasgowcyclist
Charming but somewhat feckless
- Location
- Scotland
The bike's not fit for purpose because the gearing is fecked, it's got nothing to do with the journey it's being used for.
Defective bike and Consumer Rights Act
- Thread starter scotthunter
- Start date
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The bike's not fit for purpose because the gearing is fecked, it's got nothing to do with the journey it's being used for.
Either a bent derailleur hanger or the cable tension is out.
The first you can diagnose by looking at the back of the bike towards the gears. If the derailleur cage is not vertical then it's likely the hanger is bent. Needs replacing, not hard and can be done with a multitool.
If not, and it's straight, turn the barrel adjuster clockwise an eighth to a quarter of a turn until it stops jumping.
Also google a video on how to index gears. GCN have a good one on YouTube.
The first you can diagnose by looking at the back of the bike towards the gears. If the derailleur cage is not vertical then it's likely the hanger is bent. Needs replacing, not hard and can be done with a multitool.
If not, and it's straight, turn the barrel adjuster clockwise an eighth to a quarter of a turn until it stops jumping.
Also google a video on how to index gears. GCN have a good one on YouTube.
Doesn't sound like rejecting the bike is necessary or maybe you've simply got buyer's remorse?
The symptoms could be any/all of those things mentioned already... consider what you would do if the bike developed the same issue(s) after some months of riding? Head for the shop or do some home maintenance? Might it be a good plan to see what you can do yourself? It'd save the return trip to the shop!
Now I'm not excusing poor service or quality of repair but more trying to add some perspective (aka stuff happens).
The symptoms could be any/all of those things mentioned already... consider what you would do if the bike developed the same issue(s) after some months of riding? Head for the shop or do some home maintenance? Might it be a good plan to see what you can do yourself? It'd save the return trip to the shop!
Now I'm not excusing poor service or quality of repair but more trying to add some perspective (aka stuff happens).
