Andrew_Culture
Internet Marketing bod
- Location
- The People's Republic Of Suffolk.
Hi Guys, Sean here from Knog.
First off, sorry to hear about your lights and the situation you have had regarding their durability. We do recommend that all Knog lights are used on bars and posts with a diameter of 22-32mm as any larger may compromise the usability of the light. However, we do understand that sometimes issues occur and products can break. Therefore Knog does offer a 2-year warranty on all of our products, and will happily replace any faulty product for a brand new fully functioning replacement (please contact peeps@knog.com.au for further assistance). Apologies if this was not communicated well in the email correspondence you had with Knog previously.
We do endeavuor to improve the design and functionality of Knog products and certain issues such as switch functionality and battery drainage have been resolved as of batched products dated from late 2011 to early 2012. However, if you do have problems then we would be more than happy to resolve these for you.
HUGE kudos to you for replying. As I tried to explain on my post I really want to love your products! I will be in touch.