Losing your temper is a choice. You make a decision to react in that way. We could all speculate on what might have happened but as we don't have any other evidence we can only comment on what we can see - which a man acting very, very aggressively and calling someone a f**king c*nt. There's really no excuse for his behaviour.
That's the problem, we haven't seen the whole picture. We can neither say his behaviour is excusable or not.
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