vickster
Legendary Member
I have all three. Steel fave (Genesis Eq 725), then Ti (Spa Sab
Oh plus an alu flatbar
anyhow off topic. Good luck to OP getting sorted with Canyon (this is a downside of a direct to consumer seller, no LBS to help)
Canyon warranty claim.
- Thread starter Angus McCoatup
- Start date
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Oh plus an alu flatbar
anyhow off topic. Good luck to OP getting sorted with Canyon (this is a downside of a direct to consumer seller, no LBS to help)
T4tomo
Legendary Member
https://www.cyclechat.net/threads/2nd-titanium-frame-failure.277964/
timely....
any frame can fail, its then about likelihood and warranty and attitude of manufacturer to stand by the warranty.
Canyon have a reputation for innovative / flawed frame design and trying to wriggle out of the consequences
timely....
any frame can fail, its then about likelihood and warranty and attitude of manufacturer to stand by the warranty.
Canyon have a reputation for innovative / flawed frame design and trying to wriggle out of the consequences
OP
OP
Angus McCoatup
Well-Known Member
We have reached a resolution and I'm satisfied with it.
The frame was damaged in an incident I had completely forgotten about. The chain was thrown off the front cog about 2 years ago, onto the frame, smashing off the metal guard bonded onto the chainstay. The frame was weakened by this. I didn't think any more of this at the time as all seemed to be ok. So, its damage not covered by warranty. The warranty covers material or manufacturer's defect.
I sent the photo of the damage to 2 separate composites specialists both said it was not repairable. So I need a new frame.
After a lengthy discussion with Canyon they have offered a new frame under their crash replacement scheme at a reduced cost. They have been very fair about this as they only offer it to bikes up to 3 years old. Mine is older. They didn't have to offer this. They have also given me a new set of forks free to match, as the colour is slightly different.
They have been really good in responding to my many and varied questions and generally pretty fair in this whole business.
So, overall I am satisfied, all things considered.
The frame was damaged in an incident I had completely forgotten about. The chain was thrown off the front cog about 2 years ago, onto the frame, smashing off the metal guard bonded onto the chainstay. The frame was weakened by this. I didn't think any more of this at the time as all seemed to be ok. So, its damage not covered by warranty. The warranty covers material or manufacturer's defect.
I sent the photo of the damage to 2 separate composites specialists both said it was not repairable. So I need a new frame.
After a lengthy discussion with Canyon they have offered a new frame under their crash replacement scheme at a reduced cost. They have been very fair about this as they only offer it to bikes up to 3 years old. Mine is older. They didn't have to offer this. They have also given me a new set of forks free to match, as the colour is slightly different.
They have been really good in responding to my many and varied questions and generally pretty fair in this whole business.
So, overall I am satisfied, all things considered.
Last edited:
PaulSB
Squire
- Location
- Chorley, Lancashire
@Angus McCoatup very pleased you've had a successful outcome and that you're able to report back on good customer service.
fossyant
Ride It Like You Stole It!
- Location
- South Manchester
Ah, there in lies the issue !
DRM
Guru
- Location
- West Yorks
It’s funny that Canyon happily let the teams they sponsor hammer their CF framed bikes in the cobbled classics, and winter CX races, yet the warranty on a carefully looked after bike is worth diddly squat, send it a o Hambini to give Canyon a good roasting