snorri
Legendary Member
- Location
- East coast, up a bit.
Uncle Mort said:Not that I'm aware of. I did go out with a girl from Birmingham once though. She was rather fond of rhubarb.
That would explain a lot.
Uncle Mort said:Not that I'm aware of. I did go out with a girl from Birmingham once though. She was rather fond of rhubarb.
it's just struck me that you haven't actually read it at all have you. You've just read the bit at the end that says:Kirstie said:My understanding of your last post was
and jumped to the conclusion that i was altering the stats._Ben_ said:...
If I hadn't done it, somebody else would have, and probably worse.
Kirstie said:Ok then you are off the hook. Pity you left.
just don't assume that all call centre workers know they are being monitored, or care. Often their supervisors just get emailed a report, and even they probably usually ignore it.Kirstie said:Err, yes, actually i have. And I don't look at socio-economic trends. I do work with call centre workers on their experiences of being monitored, so it's occupational psychology/micro sociology.
But I am oh-so-clever.
er, no... "programming round tricks" doesn't equal "tricks". it's the opposite, in fact.Kirstie said:Now then there's no need to get all cross. I was responding to this post:
"I worked for 3 years collating data from call centre electronic monitoring. They used to try and 'trick' the system, we'd 'program round' their tricks, ad infinitum."
Which looked like unethical behaviour to me. Which gets my goat. So I said something. Since you have explained that it wasn't unethical behaviour, then I'm fine with it.
_Ben_ said:er, no... "programming round tricks" doesn't equal "tricks". it's the opposite, in fact.
it's making the system robust enough so that it can't be tricked.