Avoid UPS

[Johnno260]

Guys it’s kinda off topic but relevant.

I had some astronomy stuff delivered via UPS, their website is awful for starters, the delivery address was confirmed and I checked it and correct, all they gave the driver was my town and GB.

Once I got through and said don’t deliver it the next day as no one is home they did it anyway, but left the package on my doorstep and damaged.

So I would avoid using this company if you can for bikes etc they have been useless from start to finish.

 

[ianrauk]

Having used plenty of courier companies for my work business. I can quite categorically say that out of all of them, UPS by far are the worse.

 

[Cycleops]

I always try to pick supplier's using DHL if I can. They are excellent.

 

[Drago]

Avoid any firm that thinks a poo shade of brown is a suitable corporate colour. Unkess they sell septic tanks.

 

[screenman]

My pals wife works for UPS in the states, retires at 50 with a full pension, sounds like a good firm to work for out there, must admit never had a problem with them here, not as fast as DHL though.

 

[Salty seadog]

Having used plenty of courier companies for my work business. I can quite categorically say that out of all of them, UPS by far are the worse.

Worse than yodel. I activity avoid them.
I also had occasion to pick a parcel up from an APC depot. There was a van unloading in the yard, one guy was stood in the back throwing an the parcels out onto the concrete floor and others picking them up and taking them out back. One parcel looked to have been a large flat screen TV. From the van they were being slung from about 5 foot up.
I suspect this happens a lot considering the sort of wages these firms pay.

 

[BeardyAndyM]

If your using My Hermes for a bigger parcel make sure you book it as "Large and light". I had 2 different drivers turn up in a car to collect a box that i'd told them was 90x70x70cm. It was supposed to be collected yesterday in a van.......... its still here!

 

[Deleted member 26715]

Isn't that strange UPS is my firm to go to if I want it done right, on time without hassle, I rarely use them due to the high cost, but if it's expensive/fragile it goes with them.

 

[Salar]

As above,

UPS seem to be the best and most courteous in our area, followed by Hermes.

It might be something to do with getting to know the couriers as we live in a sparsely populated area, big cites I'd expect to be different.

 

[Deleted member 35268]

I had a run in with a UPS van that pulled out in front of me. After much gesturing by me he wound down the window and told me to "**ss off". Hence I will never use them.

 

[Supersuperleeds]

Isn't that strange UPS is my firm to go to if I want it done right, on time without hassle, I rarely use them due to the high cost, but if it's expensive/fragile it goes with them.

Same here.

 

[pawl]

My pals wife works for UPS in the states, retires at 50 with a full pension, sounds like a good firm to work for out there, must admit never had a problem with them here, not as fast as DHL though.

Probably to knackered to work longer than fifty.

 

[pawl]

Had various delivery companies deliver items.without problems,other than Yodel

 

[slowmotion]

We've bought a fair few electronic components from the US over the years. UPS were a nightmare to deal with. Fedex was a joy.

And yes, UPS livery is ghastly.

 

[BeardyAndyM]

If your using My Hermes for a bigger parcel make sure you book it as "Large and light". I had 2 different drivers turn up in a car to collect a box that i'd told them was 90x70x70cm. It was supposed to be collected yesterday in a van.......... its still here!

So they once again sent the guy in the car to collect!!
I've requested a refund and re booked with Parcel Force, i know the local driver so hopefully she'll get it right!