Amazon Returns

[Aescott]

Luckly for the environment this time there was nothing to return, not even the packaging.

Side question - Isn't there a company/website that sells returned items or am I making that up?

There was a BBC article a few months ago about a company in France which sells unsold/returned items. Don’t know if there’s a UK equivalent.

 

[NorthernSky]

Update: I ended up going to Duracell who gave me a voucher to get them replaced direct from them. it was a low value purchase, i wouldn't like to faff around with something of higher value, no doubt you'd get passed pillar to post

 

[Electric_Andy]

something of higher value, no doubt you'd get passed pillar to post

It sometimes baffles me though, when companies do faff around with something even worth £100. They probably spend hundreds of thousands a year on advertising, trying to build and promote their product, but for all they know you could start a campaign over your treatment/lack of refund on social media and spread a lot of negativity. Which is why I think Amazon are always quick to refund rather than faff. But I guess they've also got to weigh up their process against the chnacers, they can't be seen to be too lenient else all bad folk would start taking advantage