Amazon Returns

[NorthernSky]

Hi
I bought some Duracell Rechargeable batteries from amazon and they are a bit useless (not holding charge)
I want to return them for a replacement or refund
Going through Amazon return they just wash their hands of anything after 30 days it seems? (the batteries are only 4 months old)
There is a warranty of at least a year I think, maybe even 5 years on duracells.

Are retailers allowed to do this, i thought the onus was on them to liaise with the Manufacturer while it was under warranty?
Anyone successfully circumnavigated amazon return? or am i stuck dealing with Duracell

 

[Dadam]

Retailers cannot change your statutory rights but you've probably got a fight on your hands.

 

[wiggydiggy]

Start a webchat with an advisor and tell them the performance of the items isn't as expected, tell them you want a refund and see what they offer.

 

[Alex321]

It is the manufacturers who are responsible for any faults under their warranty.

But the retailer is responsible for any faults arising which are down to faulty products (either design faults or build faluts). And for any arising in the first 6 months, the onus is on them to show it wasn't an inherent fault. After that the onus would be on you to show it was.

 

[NorthernSky]

Start a webchat with an advisor and tell them the performance of the items isn't as expected, tell them you want a refund and see what they offer.

where do you find that 😕

 

[mjr]

It is the manufacturers who are responsible for any faults under their warranty.

But the retailer is responsible for any faults arising which are down to faulty products (either design faults or build faluts). And for any arising in the first 6 months, the onus is on them to show it wasn't an inherent fault. After that the onus would be on you to show it was.

Energizer ignored me over a faulty product. I expect Duracell behave similarly and how big a fight are you going to sustain over a few quid. I'd just not buy their junk again and not buy from that 💩🎪 again.

 

[Drago]

Order another set from Amazon, then within a few days raise a refund and send the old ones back in their place

 

[wiggydiggy]

where do you find that 😕

If you click on Customer Service on the main page, then scroll down there should be an option 'Something Else', then a link for 'Contact Us' which should start a webchat. It'll be with a bot first, but you should get the option to get a person after a few answers.

 

[Sharky]

Can't help with the returns process, but just to say that I've bought Amazon own brand rechargeable batteries, AA and AAA, and they have been very good.

Only downside with the AA ones, is that their diameter is fractionally bigger than other brands and can be a squeeze inserting into some devices.

 

[mjr]

Order another set from Amazon, then within a few days raise a refund and send the old ones back in their place

Is that fraud?

 

[Drago]

Is that fraud?

Technically, no, although it's sailing closeish to the wind.

There no mens rea or intent to defraud, so the offence is incomplete.

He's made no financial gain, and is still ultimately only in possession of the one set of batteries that he paid for.

Amazon, or their agent, are left in possession of one set of faulty batteries for which the CRA 2015 says they must refund or replace anyway, so in a round-the-houses way he achieves the same end result without making any undue financial or material gain at the sellers expense. It's exactly how I'd do it.

 

[mjr]

Technically, no, although it's sailing closeish to the wind.

There no mens rea or intent to defraud, so the offence is incomplete.

He's made no financial gain, and is still ultimately only in possession of the one set of batteries that he paid for.

But not the original faulty set he paid for. He would have obtained a working set in their stead by falsely representing the second set were faulty, which seems like clearly intent.

Amazon also seem guilty of several offences over this. I don't feel that committing more offences to undo their effects is the best approach.

 

[Electric_Andy]

I had the same issue with a quite expensive vacuum cleaner that stopped holding a charge. Amazon said that their return window was no longer open and I had to take it up with the manufacturer. I had an online chat with the manufacturer who said they don't issue refunds but I had to organise to have it shipped to them for a repair.

So I went back to Amazon and said "the manufacturer says they can't refund me as it was sold by a 3rd party seller" and amazon got back and refunded me. Sometimes they will try it on and deliberately make it hard. but other times they are very good and have even refunded me on cheap items and not requested the item be sent back.

I would just persevere until it is not economically viable for amazon to keep arguing it, and if they still don't give in then do as Drago says.

Funny story - an American youtuber who I watch, went to home depot or soemwhere like that to buy a petrol powered pressure washer. it was on sale for a very low price. He took it home and relaised that someone had bought it new, replaced the entire engine with a shoddy old chinese rusty POS, and returned to the shop for a refund, and had kept the brand new engine! The shop hadn't realised, or had realised but tried to sell it anyway at a discount

 

[Psamathe]

A few years ago Amazon used to be very "customer oriented" and very ready to refund such complaints. But over the last few years I've found they've become far more resistant as refunds hit their profits and they "want more money".

Ian

 

[Electric_Andy]

A few years ago Amazon used to be very "customer oriented" and very ready to refund such complaints. But over the last few years I've found they've become far more resistant as refunds hit their profits and they "want more money".

Ian

I've not foud that at all. In the last 3 months I've probably returned 6 items due to them being not satisfactory, or working but quite crap, or simply that after buying I found I no longer needed them. In all cases they have refunded without a quibble. You don't even have to put the item in a box, I just go to my selected post office, they put it in a special bag and scan it. 10 mins later you get an email from amazon saying thanks for the return your money is on its way