Advice needed -returning a damaged bike

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Haydena

Regular
Thank you for all your advice Mr Paul, regards H, I will up date you of the result!
Success Success Success! And just in time for Christmas. A very nice Jorvik technician came on time and we had a relaxing and educating for me, chat about the trike. I suggested to Jorvik, a little less refund amount because I lost the front light, I had used it for a short time, I had to replace a key I lost, so one original and one copy key for the return, and because I am realistic and reasonable. The technician and the owner were happy with the aesthetics of the trike, as I had looked after it and there were just a few scuffs and a little paint chip on the top of the support that holds the battery. They now have the trike, and the refund is being processed from World Pay, through to my bank and will be available shortly. Over the next week or so, I will inform all concerned including, officials and people such as here and other networking banta. I mentioned to the engineer that logically, it was not possible to be sure that every flat pack will work correctly because its never been a trike put under any load, and I felt that Jorvik should expect that occasionally after distributing many trikes, there is going to be a faulty one, and to deal with this anomaly in a professional manner.
I am not happy because of the idea that Jorvik gave in, instead I am happy because the stress is over and I have most of the trike money back.
I was sorry to hear about other peoples problems with Jorvik Trikes and was grateful to find out that I was not alone.
If I was selling a mechanical and electrical product of this type, I would logically explain to the customer that there has to be limitations, and I would ask them for their intended use and then discuss weather the quality would be suitable, because I do not think that it should be presumed that any trike will withstand any type of usage, this is just my opinion.
I now wish to draw a line under the whole event and get on with my life.
Thank you to all who have helped and advised and thank you to Jorvik for the refund.
H
 

classic33

Leg End Member
The light retails at £3.95 - £4.95!
 

Haydena

Regular
Glad to hear it's worked out. That said, I'd save celebrating until the money is actually in your account. Jorvik have form for promising refunds and then reneging.
Its past the point of return for them and I trust them this time!. cheers H
 

Haydena

Regular
Glad to hear it's worked out. That said, I'd save celebrating until the money is actually in your account. Jorvik have form for promising refunds and then reneging.
Hi There, Jorvik did keep their word as the money is in my account. Once a gain, thanks for everyones moral support and advice. Have a nice christmas and new year regards H
 

Bunny

New Member
Hi

I realise this reply is somewhat late, but I only just found this thread, having encountered the wonderful Emma at Jorvik myself, and just wanted to say, it's now 2018, and as all traces of Jorvik products have been removed from Amazon etc, unfortunately so have the negative reviews, and only now am I realising why. I only found this thread after much searching, and see it mentions similar experiences to mine. My point of posting was to suggest that as long as they are able to simply delete all negative feedback, they are also able to control the narrative and actually have NO incentive whatsoever to change their ways and employ some actual 'customer service', and as no future potential customers can see past negative feedback (because they keep deleting it) they will just keep treating people like this, and if you're sick, disabled etc, as many of us are, which is why we are looking to purchase a tricycle in the first place, I'm sure we could all do without the extra bullshit this company provides when you do have issues and need to contact them to resolve them, especially as people will now be purchasing direct (!) and won't have the protection of Amazon etc acting as a middle man.

So I just wanted to suggest that if you have had a bad experience with this company, that you place it somewhere that it can actually inform others, and where Jorvik cannot simply delete and control the narrative, such as an independent review site, Google reviews etc, which will then appear whenever anyone searches for their products and keep potential customers better informed. If companies can just behave however they like, and simply delete the evidence, how will they ever learn, and it seems pretty ridiculous that they just keep doing the exact same thing to people, over and over again, when there should surely be some consequence for that.

Just to be clear, I have no personal interest or anything to gain from this, other than to prevent others from having the experience that I and you, and no doubt others have had. We may not have been able to stop this kind of thing happening in the past, but if we can now, shouldn't we?
 

Bunny

New Member
People who aren't that into cycling to begin with, and are just starting out, usually look for reviews though, rather than advice. You only tend to come across threads like this after the same thing has happened to you. I spent six months looking for a trike last year, and have only come across this site this year after looking up bad experiences with Jorvik. I saw the reviews for 'Poppy Management' but who sees that and thinks it has anything to do with Jorvik? Which I'm guessing now was kind of the point of the name change. I presumed they were a dropshipper that sold Jorvik trikes, as with many sites, and that the reviews were to do with Their services, not Jorvik's.

The problem with them being chucked off of Amazon, even if they were, as good as that would be, is that no one would know that. It's the same with Ebay. Bad sellers just get to delete bad feedback or reviews, or stop it appearing in the first place, which kind of defeats the purpose of it all.

My concern is a company whose target market is those with mobility issues etc, who usually have other issues to deal with, and one that's offering a '100% refund guarantee' etc, is worrying to me, if it's so difficult to deal with them even with Amazon etc as the middle man. I can only imagine the likelihood of the experiences I've been reading getting their refunds if they were dealing with them direct. From what I've read here and elsewhere I'm not entirely sure about the 'Made In Britain' label either.

I actually really liked their products otherwise. It's just a shame they can't put as much effort into their customer service. When I got the bizarre emails I assumed it was just a badly behaving member of staff. Having read the similar experiences hear and realising it's apparently the owner, I actually feel sorry for their staff, who were otherwise, for me at least, fine.
 

raleighnut

Legendary Member
People who aren't that into cycling to begin with, and are just starting out, usually look for reviews though, rather than advice. You only tend to come across threads like this after the same thing has happened to you. I spent six months looking for a trike last year, and have only come across this site this year after looking up bad experiences with Jorvik. I saw the reviews for 'Poppy Management' but who sees that and thinks it has anything to do with Jorvik? Which I'm guessing now was kind of the point of the name change. I presumed they were a dropshipper that sold Jorvik trikes, as with many sites, and that the reviews were to do with Their services, not Jorvik's.

The problem with them being chucked off of Amazon, even if they were, as good as that would be, is that no one would know that. It's the same with Ebay. Bad sellers just get to delete bad feedback or reviews, or stop it appearing in the first place, which kind of defeats the purpose of it all.

My concern is a company whose target market is those with mobility issues etc, who usually have other issues to deal with, and one that's offering a '100% refund guarantee' etc, is worrying to me, if it's so difficult to deal with them even with Amazon etc as the middle man. I can only imagine the likelihood of the experiences I've been reading getting their refunds if they were dealing with them direct. From what I've read here and elsewhere I'm not entirely sure about the 'Made In Britain' label either.

I actually really liked their products otherwise. It's just a shame they can't put as much effort into their customer service. When I got the bizarre emails I assumed it was just a badly behaving member of staff. Having read the similar experiences hear and realising it's apparently the owner, I actually feel sorry for their staff, who were otherwise, for me at least, fine.
If you're still looking for a better trike than the Jorvik I can recommend the Kentex Classic,
1.076123KentexClassicTrike.jpg
available in 24" and 20" wheel variants, I've had mine for nearly 4yrs and it has been excellent although I'll admit to modifying mine a bit

trike 001.JPG


Well OK a lot but all the standard bits are safely tucked away in my attic.
 
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