Bought a Vitus Energie from Wiggle in July, it has Sram Rival, never rode it much til recently, the shifting was never perfect but I fiddled a bit and got it going OK. Took it to my LBS today and they tell me the hanger and mech are bent, £160 to replace both and stick a new cable in. I’ve emailed Wiggles warranty dept and explained the situation, what are my chances of them standing over this?
Wiggle warranty
- Thread starter paxterg
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T4tomo
Legendary Member
Zero.
and it shouldnt be £160 to replace a bent hanger. If you havent crashed it, I also suspect the mech isn't bent or damaged in any way.
Its not unusual for new bike to come with a slightly misaligned hanger, but if you have the tool, a mild competence, realigning them is easy.
https://www.wiggle.co.uk/lifeline-pro-gear-hanger-alignment-tool
and it shouldnt be £160 to replace a bent hanger. If you havent crashed it, I also suspect the mech isn't bent or damaged in any way.
Its not unusual for new bike to come with a slightly misaligned hanger, but if you have the tool, a mild competence, realigning them is easy.
https://www.wiggle.co.uk/lifeline-pro-gear-hanger-alignment-tool
Cycleops
Legendary Member
- Location
- Accra, Ghana
£160 to replace hanger and mech is not out of the way. Although it takes quite a bash to bend a derailleur. That's as maybe, you should really have first got the diagnosis from the LBS and then mailed Wiggle with the evidence and estimate and asked them how they would like to proceed.
You're at the mercy of their goodwill right now.
You're at the mercy of their goodwill right now.
Alex321
Guru
- Location
- South Wales
That depends which SRAM Rival it is.
The 11 speed mechanical rear mechs retail at around £90. The electronic ones are a good deal more.
vickster
Legendary Member
The energie models appear to be 1x. A new 1x Rival mech is around £90 I think. I paid about £60 recently for an Apex one
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Ajax Bay
Guru
- Location
- East Devon
Maybe this: https://www.wiggle.co.uk/vitus-energie-evo-cr-cyclocross-bike-rival-2021
Four months after purchase, it'll be a push to assert the hanger and RD were bent on delivery.
"Rear mech bent" - how exactly? As @T4tomo says, the hanger can be vertically aligned yourself.
I think I would go to another LBS for a second opinion.
Four months after purchase, it'll be a push to assert the hanger and RD were bent on delivery.
"Rear mech bent" - how exactly? As @T4tomo says, the hanger can be vertically aligned yourself.
I think I would go to another LBS for a second opinion.
Suggests if no come back from Wiggle (and I would ask why would they if the bike was fine originally) is to get a couple of new derailleur hangers (as it's always useful to have a spare or two) and eyeball then how bad the original is and see if it can be straightened as a spare to keep. Fit a new one and then see how "bent" the mechanism is. Normally it's the cage which is cc usually fixable.
Cycleops
Legendary Member
- Location
- Accra, Ghana
Most likely damaged in transit. Was there any evidence on the packing? Have you still got it?
Cycleops
Legendary Member
- Location
- Accra, Ghana
Result. Kudos to Wiggle for upholding your claim. Have to admit I thought it was 50/50 you'd prevail.