What is the best way to take delivery of a new bike from the shop after purchase, checking for issues

[ontodva]

I am seeking advice from UK cyclists.

I am going to collect a new rigid frame hybrid bike I bought online from a multiple outlet bike retailer from the store.

How do I check it is set up correctly when I collect it? It comes with a SRAM 1x12 gear system of 40T chainring and 10-52T cassette. For instance, reviews mention the importance of setting the b gap by use of the SRAM measuring tool. How can I tell if the b gap is correctly set? What other potential setup issues should I look out for?

I mention the relatively obscure b gap as it is highlighted in reviews and if the bike shifts subtly poorly because of the wrong b gap it will just stay like that and give me a worse ride every time, but I won't know it.

My other question is about when I am deemed by the shop or the law – preferably the shop – to have accepted the bike. It is paid for, bought online. I want to have a test ride out of and back to the shop before accepting the bike. And I want the shop to take back the bike and refund me if I reject it.

The general question is – what is the best way to take delivery of a new bike from the shop after purchase?

 

[Jameshow]

View: https://youtu.be/Tj-jDKuz5z0?si=up2GRlNFSH9ZD4Vm


Take it for a spin around the store check the brakes and then the gears that they are running and changing smoothly

 

[Paulus]

Hold the handlebars, put the front brake on and rock the bike back and forth to check there is no movement in the headset. If there is it will manifest itself as a clonk or excessive movement.
Check that the wheels are true by spinning them and observing them, and check the wheelnuts/QR skewers or through axles are done up correctly.

 

[Paulus]

And, don't laugh but check the front fork is fitted the right way round.
We have seen photographic evidence on CC of bikes that have been delivered with the fork fitted incorrectly.