Well done, Ribble!

[DuncanBeaumont]

I bought a Cateye Strada Cadence computer from Ribble. It arrived at the weekend, while I was away. I opened the packaging on Sunday and found that the cadence magnet was missing.

I emailed Ribble on Monday, explaining that the magnet was missing and asking for a free of charge replacement (thinking that I might be at least be in for an argument). On Tuesday I received two emails - one to say 'sorry, they would send a replacement' and the other email to say that the replacement had been despatched.

Today, Wednesday, the replacement arrived. I have no connection with Ribble, other than as a customer.

Well done, Ribble!

 

[kennyb]

Good choice Duncan I've got one and it's very good!! Congrats to wiggle on sorting you out so quickly...

 

[YahudaMoon]

Maybe the magnet got stuck in the post ?

 

[smokeysmoo]

I suppose they had to get something right eventually. Unfortunately I suspect that the strain of achieving great things in your case will now mean everyone else getting even more $hite service again indefinitely!

 

[YahudaMoon]

Magnet got stuck in the post ! get it ? Oh never mind

 

[Noodley]

Good choice Duncan I've got one and it's very good!! Congrats to wiggle on sorting you out so quickly...

Well done to probikekit as well, since we seem to be thanking other retailers to those mentioned in the OP


Anyway, it's hardly outstanding service, more what I'd expect tbh.