Warranty

[Inthecup]

Where do I stand with the warranty on a bike less than a year old?

I posted before about gear problems with my bike which I purchased last October. It's now going in to Evans for the fourth time for the same problem to be fixed. I've done around 400 miles on it and don't know if I'm being awkward but said if it needs any new parts I want a full refund for the bike and they can have it back. Don't know where I stand on this but don't think a bike this new should need new parts.

Getting sick of it now!

 

[Dave 123]

What new parts would that be?

 

[Inthecup]

What new parts would that be?

Been suggested it might need a new rear mech and already had a new gear cable. Doesn't fill me with confidence!

 

[Cameronmu917772]

But it's all mechanical parts :s maybe you take it to the wrong place. I havnt and won't deal with Evans EVER!!!
But that's just me what bike is it? Did you buy it new? What's the problem with her? For us guys that love a problem you need to give us more info lol

 

[jack smith]

Sending the whole bike back for a rear mech issue seems abit excessive although I would say it would be them who should supply and fit the new one of one is needed but remember cables need to wear in for a new bike and it will still be in the wear in stage, what exactly is the issue

 

[screenman]

Trouble is so few shops employ experts who can actually diagnose a problem properly, I wonder if they have checked rear mech alignment, one of the so called experts I spoke to did not know a tool existed to do so.

 

[Dave 123]

See what a decent LBS says about the rear mech...?

 

[Inthecup]

I bought the bike from new. When shifting down gears I need to double click the shifter which shifts it down 2 gears, I then have to move it back up 1 to shift 1 gear if that makes any sense. It happens mostly when on the big ring at the front but also a little when on the small front ring. If I click the rear shifter once it takes around 10 seconds to change then jumps so a lottery where the chain ends up. It also sounds like its rubbing on the front derailleur.

It's been back to evans for its first service after 100 or so miles and back a further twice to solve this problem. I took it to a local bike shop who said they think it needs a new rear mech but I never wanted to pay the £45 they wanted for a part that should come under the warranty.

I also had a quick look at it today and looks like the ig ring at the front is slightly twisted when I spin it.

It's back in at a different Evans store on Saturday to try and solve the problem.

 

[SpokeyDokey]

You don't need a new bike.

You just need the bike setting up properly and for any minor components that are faulty to be replaced.

Make sure you have shared all your thoughts with them eg the twisted ring issue.

Go to the store when it is ready - ask them to get it on a bike stand and take it through the usual post adjustment routine ie up and down all the cogs/rings/FD fine tune adjustment etc. Then get them to put it on a Turbo Trainer and let a member of staff put it through its paces in the shop. You do the same. If you are happy then take it out on the road for an immediate test ride, see how it goes and take things from there.

If it doesn't perform re any of the above I'd be seeking a full refund.

Do not go there and just take the bike away and get frustrated again.

 

[mickle]

... but remember cables need to wear in for a new bike and it will still be in the wear in stage ...

'Wear in'? Huh?

 

[Old Plodder]

Sounds like cable stretch, but they should have sorted it out for you.
New parts need to bed in, this sounds like your problem.
Suggest you get them to adjust the gears, properly, & have a member of staff take it for a proper test ride.
Speak to the manager about your problem, & if not to your satisfaction, email head office with details. They would prefer to have satisfied customers.

 

[jack smith]

'Wear in'? Huh?

cable stretch, some cables stretch from new and need re adjusting after a few rides.

 

[mickle]

Derailleurs, being mass produced items and, having existed for long enough that they're a mature technology, very rarely go wrong. So it's probs an installation issue - such as a poorly fitted cable - or a manufacturing issue such as a skew-wiff drop-out or hanger

 

[mickle]

cable stretch, some cables stretch from new and need re adjusting after a few rides.

Yah. And given that its been back to the shop several times probs not cable stretch.

 

[jack smith]

cables can stretch after a few adjustments, and who says the shop actually tinkered with it properly. its a perfectly good suggestion of what the issue may be.