Well our monthly bill arrived via e mail.Mrs P checked it out and there was no mention of a refund for the one week of 'outage' in our area.So she contacted them this morning.She was not satisfied with the youngman's answer to her questioning ,so she asked to be put through to the cancellations dept.At the end of that conversation we got a £27 refund on last month's bill and a reduction of nearly one third off the bill for a year.We might have losr some tv channels,we will check later,but now we can spread the work and cost of leaving over the next twelve months.First will be an aerial ,then telly and finally a freeview box.All cost spread out over the twelve months Feb 2021 we will not be with Virgin.Now another thing i am expecting an e bay delivery today and it is now 12-22 and our Postperson has not been sighted in the street yey.What a crappy service they are giving now,Back in 72 when i began my journey we had done TWO DELIVERIES by this time.