Very impressed with Wiggle

[Janeyb]

Just have to say that my recent interactions with Wiggle have been superb. I placed an order on Sunday for some 3/4 bibs. They arrived yesterday and unfortunately are too short on the body so I want to change for next size up. As Wiggle had a 15% off offer at weekend I got them cheap but that offer is no longer on So I emailed wiggle and asked if they would honour the discounted price if I returned my smaller size and ordered the larger. Not only did they agree without a quibble but they responded within minutes. Result.

 

[BSRU]

But did you get your Haribo?

 

[ianrauk]

But did you get your Haribo?

and/or keyring?

 

[ttcycle]

You got a keyring Ian?????!! I think that is something special, I do like Haribo in with the order though!

 

[Deb13b]

I've only dealt with them a couple of times. The delivery is lightning-fast. I had to return something and they were very quick in refunding my card. Very pleased with them 

 

[Janeyb]

But did you get your Haribo?

Neither haribo or keyring - an energy gel! Much more useful for my long Sunday rides.

 

[ianrauk]

A couple of tips for using wiggle.
1: Never pay for the quick delivery service. If it's in stock and you order early enough you are almost guaranteed next day or day after delivery.
2: If you don't want stuff to be delivered by Shitty Link, in the comments box put 'Please send via Royal Mail' this has always worked for me.

 

[cyberknight]

I never use wiggle anymore since i paid for express delivery on part they had in stock and they did not even pick it for nearly a week, shoddy and they are not any cheaper than anywhere else.

Lost customer.

 

[BSRU]

Neither haribo or keyring - an energy gel! Much more useful for my long Sunday rides.

I bought some Campag 3/4 longs last week and got nothing, very disappointing although the Campags made up for it, eventually .

 

[ChristinaJL]

I've been getting energy gels from them recently, got about 3 now.

 

[billy1561]

Found their website to be very very slow to load and lnks even slower to load but it's more than possible my pc is to blame for that
Generally though they are spot on especially delivery times.

@cyberknight: What online shop do you use now then?

 

[cyberknight]

Found their website to be very very slow to load and lnks even slower to load but it's more than possible my pc is to blame for that
Generally though they are spot on especially delivery times.

@cyberknight: What online shop do you use now then?

Mostly CRC as they have always been fast and in general cheaper than wiggle.I also use ebay shops run as a business tend to be very competitive and quick these days as they do not want bad feedback and work really hard to give you good prices and services, and i never got any sweet when i did order ....

With CRC i ordered stock on Christmas week and it came in 2 days !, i cant fault them.

 

[semislickstick]

I'm not impressed with them, they keep sending me packets of gelatine, no veggie option/or opt out option!

So I use other stores.

It's not fair. ....

 

[Fletch456]

Just have to say that my recent interactions with Wiggle have been superb. I placed an order on Sunday for some 3/4 bibs. They arrived yesterday and unfortunately are too short on the body so I want to change for next size up. As Wiggle had a 15% off offer at weekend I got them cheap but that offer is no longer on So I emailed wiggle and asked if they would honour the discounted price if I returned my smaller size and ordered the larger. Not only did they agree without a quibble but they responded within minutes. Result.

That's a very good service - kind of thing that has you going back for more. Though I am not that keen on their site and quite often prefer to use alwaysriding.co.uk and shuttvr.com - I prefer their sites, especially AR's and both are small english companies who excel on the service as part of their differentiator and I prefer that personal touch that a bigger company usually cannot give.

 

[smokeysmoo]

I never use wiggle anymore since i paid for express delivery on part they had in stock and they did not even pick it for nearly a week, shoddy and they are not any cheaper than anywhere else.

Lost customer.

You can please all of the people some of the time, some of the people all the time, but not all the people all the time, or so they say. Although Wiggle have please me every single time I've used them.

No business is ever going to have a 100% hit rate on customer service as there will always be a few patrons whose expectations are simply over ambitious, (I'm not saything this is you cyberknight). You must also bear in mind, they have to rely on postal services to get your items to you, and if the postal service fails, it's the online company that gets the bad press. You never get ayone saying,
"Hey, I ordered a such and such from Wiggle, CRC, etc, the online experience was great, but the courier failed to deliver on time, aren't Wiggle, CRC, etc a bunch of to$$ers?", and therein lies a huge part of the problem.
Is it really the online retailer that has let you down, or is it the third party courier company? I know the above example says they didn't pick the part for a week, but this is evidently an exceptionally rare instance. However, your sweeping statement that, "they are not any cheaper than anywhere else" is clearly a knee jerk reaction and is not based on fact as they clearly are cheaper on many, many lines, just perhaps not the ones you wanted.

I have never had anything but exlempary service from Wiggle having spent around £5-6k over the last few years.
I've used other sites too, CRC, Merlin, Winstanleys, Ribble etc, etc and haven't had any problems with these either.
For the record, I've never paid for express delivery from Wiggle, as I've never fet the need to. In over 95 % of cases, I've alwasy received my item(s) within 48 hours depending on what time of day I ordered them, and usually always with Haribo or gels/bars, (but never a keyring!)

Clearly anyone who has a problem with any major online player is in a distinct minority, and it's therefore a shame to exclude them from your purchasing options based on one less than perfect experience, especially one that very possibly was caused not by the company themselves, but by the delivery company they used.