Warning - Spa Cycles
I have just bought a Dawes Galaxy Ultra TI from Spa Cycles in Harrogate. I went to the shop with my 6 year old daughter and was sold a 57cm sized frame. I noticed when I returned home that in the plastic bag the cleats were missing. I returned to the shop to change the bike as it was the wrong size and to collect the missing cleats - good service so far until...... A guy called Andrew in the shop stated the Cleats were there and I was accused of lying. The owner, , was extremely rude and just turned round to state "Your not having em" and fuming. I insisted I want what I paid for and that they were not in the plastic bag. I did not want to argue in the shop, so pursuing through Email. No luck, he refuses to supply them. I told him to check his stock to prove I had not received but no come back on this suggestion.
I went to this shop, because I knew his father as a child - Alan, whom I had great respect for, and realised he had good touring supply.
I am now proceeding this with my solicitor. I would just like to warn others about the rudeness in the shop and to be extremely careful that you get what you pay for, Check the plastic bag before you leave. Many other issues but I won't go into those. No doubt many have good service but there is a major problem there, that needs resolving. What I do not understand, is why he just does not supply and trust his customer. He has lost my substantial future business, friends and colleagues. There is no need for it. Costs more in lost business than believing me. Very foolish and sad really. Just to add I have been a member of CTC and YHA for 46 years.
