sks customer service

[okeydokey79]

hi guys just a note to say that i have had sks raceblade long mudguards fitted to bike for around a year, last month i managed to somehow snap the front mudguard just above the flap, looked around but couldnt see anywhere that did spare parts(mayb not looking in the right place) so e-mailed sks in germany and explained what had happened, had to send a couple of pics to them and they sent me a new front mudguard free of charge. happy days.

 

[Biker Joe]

Very good result

 

[biggs682]

well done to sks shame others dont follow suit

 

[T.M.H.N.E.T]

Not sure how I came across this thread but my front guard sheared itself off last night Have emailed SKS, hopefully get a result

 

[okeydokey79]

Not sure how I came across this thread but my front guard sheared itself off last night Have emailed SKS, hopefully get a result

how did you go on? did u hear back off them?

 

[Tommy2]

The mount on my bluemels (where it mounts to in the brake bolt) snapped the other week, I emailed SKS Germany and had a reply within 3 hours asking for a pic and which guard size it was, sent a picture, "no problem we'll send you a bracket out FOC".
3 days later bracket arrived, very happy.
To put this into context I emailed garmin about wanting to buy something (wanted to see if they would honour a discount code the following day as I found out they don't accept Maestro debit card and didn't have time to transfer money to different account after banking hours), it took them nearly a week to reply and the answer was basically "no we don't accept Maestro (which wasn't my question) and hard cheese old bean, full price it is"

Fortunately the discount came up again a few days later otherwise I wouldn't have bought it.

 

[T.M.H.N.E.T]

how did you go on? did u hear back off them?

Yep, new front guard fitted a while ago. Totally FOC