I'm presuming the response is not the official company line, but rather the opinion of an individual member of staff with no particular special qualifications or training in road safety matters?
Strange that the cycle lane goes through the pinch point , I have not seen that before , I have seen pinch points being erected and the white line for the cycle lane removed for about 10 metres either side of it so thought if there is a pinch point then you cant have the cycle lane as it obviously dangerous ..