That's wierd, well sorry to have wasted your time.
Seems strange though, if you're getting 1" of play on a 4" fork, thats 25% free play, not even allowing for sag.
As I say, when mine are on lockout, it's like riding on rigid forks to the extent that I've nearly been pitched off after forgetting to turn the lockout off on a fast descent after a climb
I'm sure that Rockshox used to have a "contact us" button on their website but it all seems to have changed.
Can I suggest you get some more opinions
here? or pm me if you want me to ask on your behalf?
It just doesn't sound right to me.
Anyone else got any other opinions?