Ridley gloss paint issues

[cyclingmalaysia]

Hi there, I’m new to the chat group but I’m a cycling enthusiast and exploring epic cycling climbs and areas around Europe and Asia.

2021 I bought a Ridley Felix gloss.

I found the paint to chip off really easily. I sent it back and they repainted. Which was nice but they blamed me for the scratches. Yes I did a few very normal things that happen with bikes but never in my cycling career have I seen paint come off so easily.

Even after it was repainted, paint is peeling off the fork. I have paint smudging under the clips, even when it’s on my bike rack and no other bike I have does this.

Ridley customer service are dismissive about this, almost rude actually. I spent a lot of money on this bike and I can’t believe how soft the paint is. It’s like they will not admit fault. I have never complained about a problem like this but the way I’m being treated makes me really unhappy and sad.

Does anyone else have this issue. I’m told everything is my fault but I feel there is a huge quality issue here with the gloss paint that Ridley want to brush off under the carpet.

I want to know if others have had the same experience before I continue my case with Ridley ?
Thanks
Anna

 

[Gunk]

That doesn’t look good, it’s been badly painted, shouldn’t smudge like that and certainly shouldn’t chip like that on the bottom of the fork.

 

[DCLane]

Son no. 2 has a Ridley Noah Fast and that seems to chip easily, although it's raced rather than pampered.

The 2017 Ridley Fenix and Helium framesets we bought recently seem better painted imo.

 

[Illaveago]

The smudging sounds like the paint hasn't properly cured if it was 2 pack . The chipping around the front axle looks a bit like poor adhesion where the top coat has been applied to a shiny surface.
Modern paints don't seem to be as durable and hard as they used to be and are easily affected by E10 petrol .

 

[vickster]

Doesn’t @Elybazza61 work for a Ridley dealer? Maybe he has some insight or advice?

 

[Elybazza61]

Doesn’t @Elybazza61 work for a Ridley dealer? Maybe he has some insight or advice?

Can't comment at the moment I'm afraid.