Ribble Gran Fondo

[RegG]

I was in Birmingham on Monday and came across the Ribble showroom in The Mailbox. I didn't know it was there and had a good look around. The Gran Fondo looks like a very nice bike with decent spec and at a reasonable price.

I know Ribble is an old bike company but I would be interested to hear of any views as to their customer service and bikes, especially the Gran Fondo.......

Thanks.

 

[Kestevan]

Bikes are on the whole fine.
Customer service is "legendary".... but not in a good way, when things go wrong, they really don't give a stuff.

Personally I'd never buy anything major from Ribble; I'd maybe risk it for clothes/tools etc where the possibility needing an urgent resolution to any issue was minimal, but not a bike.

 

[Nigel182]

I've a Gran Fondo with Di2 and am well pleased with it, it's my 2nd Ribble have not had any issues with buying bikes from them.

 

[RegG]

I've a Gran Fondo with Di2 and am well pleased with it, it's my 2nd Ribble have not had any issues with buying bikes from them.

Thanks for the reply.... I was speccing up a Gran Fondo with Di2 and was surprised at how good value it seems compared to other brands, e.g. my LBS could do me an Orbea Orca with Di2 for £2500, but that doesn't come with full Ultegra in that it has an FSA crankset. How do you go on for servicing etc? Do you use your LBS?

 

[Drago]

I've never been a fan having tried one a couple of years ago, but the range has had a redesign so my opinion is outdated. Certainly can't deny the velue, and the way you can mix and match frames and spec.

 

[Adam4868]

Had a few ribbles over the years and can't fault them.Really regret getting rid of my ribble audux(blue one !) .I probally couldn't go for a ride in these parts without seeing a ribble of some sorts,I guess that speaks for itself.

 

[Nigel182]

Thanks for the reply.... I was speccing up a Gran Fondo with Di2 and was surprised at how good value it seems compared to other brands, e.g. my LBS could do me an Orbea Orca with Di2 for £2500, but that doesn't come with full Ultegra in that it has an FSA crankset. How do you go on for servicing etc? Do you use your LBS?

Yep i use a shop near me who are all clued up on Shimano Di2 and they updated the firmware for me recently

 

[Incontinentia Buttocks]

I've had my Gran Fondo for a couple of years now, it's the ultegra version and it's been brilliant. Never had to contact customer services so can't comment on that.

 

[Viking]

I recently bought a few components from Ribble and one on them was the wrong size. I phoned them and they said it was their error (true!), put the correct one in the post immediately, emailed me a free returns label and told me to the send the wrong one back at my convenience. The correct item arrived the next day. All of the people I was in contact with were friendly and competent. I'll definitely continue to use Ribble

 

[RegG]

Thanks for all the replies - all have been very helpful. I may have to add the Gran Fondo to my shortlist for my N+1!!