Refused fuel because the car was facing the "wrong" way

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wafter

I like steel bikes and I cannot lie..
Location
Oxford
A few days ago I stopped at the usual BP petrol station to refuel. Being busy all of the pumps on the passenger side (where my filler is located) as you drive in were taken, so I drove around them, approached from the other side and pulled up to one of the free pumps which was now on my passenger side since I was facing the opposite direction.

There I waited, nozzle in hand trying to achieve eye contact with the staff in the kiosk as they can sometimes be slow to OK fuel delivery. Eventually one notices but instead of turning on the pump asks over the loudspeaker "can you turn your vehicle around please?" being unable to communicate with them verbally I raise my hands as to question their request. They simply repeat it with no further explanation, so I return the nozzle, get in the car, turn it around and drive to the Shell garage on the other side of the road.

This is the first time I've been subjected to such a request in nearly 30yrs of driving - has anyone else experienced similar?
 
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a.twiddler

Veteran
My car is the size of a Seat Leon. The filler hose easily reaches round the car to the filler if I should park with it on the side away from the pump, though it's more convenient to park with the filler on the side next to the pump. The local Shell station has a defined entrance and exit, so there's effectively a one way system. There seems to be a tacit agreement that everyone follows the one way system.

In the past, at other filling stations when turning up on various motorbikes, I've been asked to take my helmet off before I could fill up. This has not happened at my regular filling station, and I've never been in the situation of having the car facing the "wrong" way. Perhaps the layout at the OP's garage isn't clear, so drivers end up breaking some kind of unwritten rule if they turn round. Direction arrows needed, perhaps?
 
Location
Loch side.
I do not even know why you would question it. It's their house, their rules. But I would guess that in the past the have had pumps and hoses damaged in some way and are trying to prevent it. Why did you not go in and ask when they first announced it? Put the gun back in the holster and walk over.

I don't see a gun or a holster. It was a tame, emotionally-devoid question. Most of us comply to strange rules if we know why they exist. Question everything.
 

Brandane

Legendary Member
Location
Costa Clyde
In the past, at other filling stations when turning up on various motorbikes, I've been asked to take my helmet off before I could fill up.

Another biker here, and this one is a pet hate of mine. Why is it necessary? I have questioned it in the past and been told:
"It's for staff safety, you might be here to rob us!". So if I WAS a robber, would you asking me to remove my helmet make any difference? Ehhh....... No!
"We need to be sure you are over 16 years old before we can dispense fuel to you". Yet in all the years this has been happening to me, it has NEVER stopped them actually dispensing fuel; the problem only ever arises when I go to pay for it. So my response to that is "Well you have already dispensed the fuel, so do you want to take the payment or not?"

I have heard it said that it is no big deal to remove a bike helmet so why not just do it for the sake of compliance? On a nice dry, mild day that might be the case. But sometimes that's not the case and it's not just the helmet. There might also be glasses to remove (for me), a balaclava in winter (which can be a real faff to get back on just right), and ear plugs. And in wet weather it is much more convenient to keep your head dry rather than put your helmet back on to a damp head.

I wonder if they ask drivers from certain religious backgrounds to remove face coverings for the same reasons? No, I didn't think so.
 
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Brandane

Legendary Member
Location
Costa Clyde
A few days ago I stopped at the usual BP petrol station to refuel. Being busy all of the pumps on the passenger side (where my filler is located) as you drive in were taken, so I drove around them, approached from the other side and pulled up to one of the free pumps which was now on my passenger side since I was facing the opposite direction.

There I waited, nozzle in hand trying to achieve eye contact with the staff in the kiosk as they can sometimes be slow to OK fuel delivery. Eventually one notices but instead of turning on the pump instead asks over the loudspeaker "can you turn your vehicle around please?" being unable to communicate with them verbally I raise my hands as to question their request. They simply repeat it with no further explanation, so I return the nozzle, get in the car, turn it around to do another half-lap of the pumps and drive to the Shell garage on the other side of the road.

This is the first time I've been subjected to such a request in nearly 30yrs of driving - has anyone else experienced similar?

What kind of car do you drive? Unless it is a van like a VW, Transit, or Merc (where the filler is behind the passenger door) then why not just stretch the filler hose round the back of the car to the filler?
I'm always amazed at the amount of times I see drivers sit waiting for a pump to become available on the same side as their filler when there is one available on the non-filler side. Do they not realise the hoses can stretch quite easily to the far side of the car? Or is that just too much effort for them?
 

Electric_Andy

Heavy Metal Fan
Location
Plymouth
Another biker here, and this one is a pet hate of mine. Why is it necessary? I have questioned it in the past and been told:
"It's for staff safety, you might be here to rob us!". So if I WAS a robber, would you asking me to remove my helmet make any difference? Ehhh....... No!
"We need to be sure you are over 16 years old before we can dispense fuel to you". Yet in all the years this has been happening to me, it has NEVER stopped them actually dispensing fuel; the problem only ever arises when I go to pay for it. So my response to that is "Well you have already dispensed the fuel, so do you want to take the payment or not?"

I have heard it said that it is no big deal to remove a bike helmet so why not just do it for the sake of compliance? On a nice dry, mild day that might be the case. But sometimes that's not the case and it's not just the helmet. There might also be glasses to remove (for me), a balaclava in winter, and ear plugs. And in wet weather it is just much more convenient to keep your head dry rather than put your helmet back on to a damp head.

I wonder if they ask drivers from certain religious backgrounds to remove face coverings for the same reasons? No, I didn't think so.

This is one of those arguments that has been going on for decades. A clear example of "rules is rules" that don't necessarily have any common sense behind them. Yes I understand about theft and in this day and age you've got to discriminate against everyone to cover the mindless actions of a minority, but at least be sensible about it and ensure your rules actually preventing what they're trying to prevent
 

midlife

Guru
Had the OP driven in the wrong way rather than running the hose over the car ?

The convention is that the cars enter on the first entrance left side of the road. Then it’s like a one way street

People driving the wrong way through petrol stations do cause a bit of chaos.
 
OP
OP
wafter

wafter

I like steel bikes and I cannot lie..
Location
Oxford
I bet they thought you planned on doing a 'runner'
Could be that I suppose; although realistically I don't think in would make any difference. Other than the location of the entrance and exit there's nothing that would stop me escaping (either the wrong way out of the entrance or round the other vehicles / pumps and out of the exit).

I did wonder if it's a security thing; both plates are attached, legible and presumably visible to the same cameras that can see the plates on the opposite ends of other vehicles..


I do not even know why you would question it. It's their house, their rules. But I would guess that in the past the have had pumps and hoses damaged in some way and are trying to prevent it. Why did you not go in and ask when they first announced it? Put the gun back in the holster and walk over.
I question it because it requires me to expend more time and effort to comply with a demand that seems both pointless and absurd.

Why would I waste even more of time and energy in walking inside the building and queueing for the privilege of inviting confrontation with someone who's already busy serving others?

What would be the likely outcome of that scenario and would that be a positive, productive use of time and energy for myself, the staff and those waiting to be served?

You seemingly approach my position as if I'm the one somehow being unreasonable and reacting disproportionately, yet go on to apparently castagate me for not escalating the situation by engaging with the staff..


Never heard of that happening. I would also have left if there was another convenient one close by
Thanks - glad to find someone who shares my perspective :smile:


I've sometimes refuelled the other way, but I'm just a bit more patient these days and wait for an available pump to the side which suits the car
Yeah, under other circumstances I might have done the same, but have often turned the car around in the past to get better access without a second thought.

Seems totally intuitive - a pump's free; use it in the most whatever way is convenient as long as it's not problematic to others. It's not like I was trying to get one over on anyone else or game the system..


What kind of car do you drive? Unless it is a van like a VW, Transit, or Merc (where the filler is behind the passenger door) then why not just stretch the filler hose round the back of the car to the filler?
I'm always amazed at the amount of times I see drivers sit waiting for a pump to become available on the same side as their filler when there is one available on the non-filler side. Do they not realise the hoses can stretch quite easily to the far side of the car? Or is that just too much effort for them?
Because when parking in a similar position to where I would were the pump on the other side (i.e. car about level with the pump) stretching the hose over the car invariable ends up with it dragging over the roof / boot - something presumably as someone who likes their vehicles you can understand is far from desirable..?

The alternative is either to use my spare arm to pull the hose away from the vehicle (which is clumsy, uncomfortable and tiring by the time the tank's full) or shunt the car much further forward, resulting in the nose hanging out beyond the end of the pump.

Hardly ideal outcomes, no...?


Had the OP driven in the wrong way rather than running the hose over the car ?

The convention is that the cars enter on the first entrance left side of the road. Then it’s like a one way street

People driving the wrong way through petrol stations do cause a bit of chaos.
Nope, I'm yet to become that vacuous.

In through the entrance, round the pumps to face the desired direction then when I left reversed out and left through the exit.



As with everything in life I'm very happy to comply with rules that are clearly for the greater good; however have issues with "because I told you so". A drop in the ocean but that's about a grand annually in lost revenue for BP.
 
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