Quella Bicycles, a tale of woe

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Old jon

Guru
Location
Leeds
Call it old age, or plain lunacy, last November I had the thought that a fixed wheel bike ( opinion, 'fixie' sounds 'orrible ) would be a good thing for me to buy. No rush, just keep my eyes open. One essential for me was that it had proper mudguard mounts, and mudguards. In January, the local Cycle Republic had a Quella Evo in stock. All boxes ticked, had a chat and ordered one, my size was not in stock.
They called me, I went and collected it and rode it home. The brakes were dire, no big deal at the time. Then I started looking, and putting right. The front brake cable outer had a kink in it. It was 25 to 30 mm too long for the run, so easily fixed. Changed the tyres, Durano Plus for me. And a few other details. Try as I might, the front brake was terrible, as was the rear brake, but that is only decoration. So, I fitted a Shimano caliper. Which just works.
The original cantilever brake pivoted off a couple of brazed on stubs on the front fork. Now redundant and ugly. So, I emailed Quella, any chance of a fork without these stubs? All seemed well, although I had to chase them, the fork took two weeks to arrive. And when it arrived, it was the wrong fork. The pictures may tell the story better than mere words.
20170225_095606.jpg


Above, the curve towards the end of the original fork

20170225_095727.jpg


Has vanished on the new one, the front wheel and the down tube now have to share the same space.
20170225_095747.jpg

The slope shouldered fork crown, no mudguard space.
20170225_095842.jpg


And the original square shouldered crown.
The new fork did not have mudguard mounts, I did not bother with pictures, the major dimensional differences made the fork unusable anyway. So far, not too encouraging. I emailed the company. The reply was,
quote//
We're sorry the forks were not what you expected and as explained over the phone there has been miscommunication as we believed you required a fork without cantilever brake lugs as the main criteria which was provided.
//unquote.
My reply was to the effect that the forks provided would not fit the bike, which is the main criteria. Anyway, both parties threw the toys out of the pram, and I am still having to use the original fork.
 

vickster

Legendary Member
Why are you not dealing with CR? As the retailer it's their responsibility. Or did you order direct?

Hope you get a positive outcome
 
OP
OP
Old jon

Old jon

Guru
Location
Leeds
Why are you not dealing with CR? As the retailer it's their responsibility. Or did you order direct?

Hope you get a positive outcome

The delivery faults / niggles may have been Cycle Republics responsibility, the kinked cable outer is a lack of interest on someone's part. Not knowing who had assembled the bike, and the fact it was quicker to fix it myself meant I did just that. The fork, that was my choice, and again, had they sent the correct part promptly, it would have been quicker for me to do it. And I trust my mechanical work.
 

J1888

Über Member
I've mainly found CR to be decent in terms of aftersales - worth getting them involved? Might be too late with the adjustments you've made...
 

Tin Pot

Guru
Anytime I try to use a vendor or supplier in a manner they don't expect to be handled, it almost always goes badly.

Buy a bike from CR, have a problem? Give the bike back, end story.
 
OP
OP
Old jon

Old jon

Guru
Location
Leeds
I've mainly found CR to be decent in terms of aftersales - worth getting them involved? Might be too late with the adjustments you've made...

Yes, maybe. I wrote of the kinked cable outer, that is a silly mistake, made by someone. It could have been Quella, it may have been Cycle Republic. Who ever it was is immaterial, Cycle Republic did not see it. So, I am unwilling to entrust any work to that branch. It may only be one employee of that branch who missed this glaring fault, a heave on the brake lever would have discovered it. Would you take that risk?
 
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