Parcelforce advice needed

[coco69]

I am totally p....d off,i bought a bike for my sons birthday which was to be delivered on his birthday(saturday) on friday i paid for 24 hr deliverery plus £12 extra for guaranteed saturday delivery.

The bike was collected within 3hrs by parcelforce and through tacking it was delivered to the local parcelforce hgq which is 9 miles away,at 04.23......it never arrived,bloody gutted,more so for my son...anyway i rang them up and they told me it will be delivered tomorrow (monday..but the day is irrelevant now) and i can download a form to claim my £12 saturday morning fee back.

I am really annoyed and i want to take this as far as i can....any suggestions.

 

[Sleeping Menace]

Parcel force on their best day are poorly trained apes. I've had a go at them numerous times for just not bothering on a Saturday delivery I'd paid for, or for leaving expensive items outside my door,with no signature, and never bothering to ring the bell.

Try chasing it out with the refund form, you may get it, but they'll do everything possible not to pay you..


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http://anotherdooratthe.endoftheinternet.org

Cycle related blog entries, including a few 5 minute reviews:
http://anotherdooratthe.endoftheinternet.org/category/cycling/

 

[Nebulous]

The meltdown in deliveries over Christmas was a big wakeup call for many people. The delivery companies blamed the snow, which was certainly a factor, but I think they were in trouble before that and the weather was a convenient scapegoat.

It's difficult to work out where the fault lies, big retailers with free delivery have screwed the price from couriers down so far that quality has suffered.

My son has had several failures on next day delivery from Amazon. For a time critical event like a birthday you are better to not give them the chance to mess it up if you can possibly avoid it.

James

 

[GlasgowGaryH]

Personally I dont think there is a courier out there that can be trusted 100% to deliver on time anymore. At best probably 9/10 get delivered on time now.

 

[ufkacbln]

I upset Royal Mail recently over a similar case. Went to collect parcel and they couldn't find it.

Recieved a phone call 2 days later to say they had found it. I explained I cannot collect it for a further 2 weeks, as I work and can't get to the sorting office. The sugestion was that I could collect it from the local Post Office. Then they surcharged me!

So I instructed them to send it back as it was no longer financially viable..... they were difficult about it,and couldn't understand why.

Claimed a refund from the Company. The company can then claim back the postage far more easily than the reciever