Ortlieb Back City Panniers

[Wolf616]

Hi,

Recently the left side of the upper rail came unscrewed and I can't rescrew it as both the screw and the plastic thing you screw it into on the inside of the pannier have disappeared.

I can find spare hooks online, but not the bits I'm talking about.

Any help please? Cheers

 

[Milkfloat]

I ripped mine and they were replaced under warranty - how old are yours? Have you tried sjs cycles?

 

[Heltor Chasca]

I have had similar Ortlieb spares from SJS. Great company.

 

[Low Gear Guy]

I had the same problem with mine after carrying around a loose D lock over rough ground.
I replaced the screw with a machine screw and large washer. It is a bit tricky getting the screw inside the fabric.

 

[vickster]

https://www.ortlieb.com/en/kontakt/?mode=service