Ordering problems at decathlon :(

[Deb13b]

Having a right chew on with this! Been trying to get a pletscher athlete 2b pannier rack for ages. Everywhere I've emailed has been out of stock with no plans to re-stock it. Emailed decathlon who rang me to say they didn't have it but could get it in a few days, and that they would be in touch as soon as they got it. Few days later they called to say it had arrived. They told me I probably wouldn't be able to order it from the website as it would show up as unavailable, but to try anyway. ( They don't take card payments over the phone. )

I tried, and it showed up as unavailable. So I rang them and was told they would give me an item number for something else that was the same price, I would then order and pay for it online and they would send me the correct item. So I did that and now have a reservation to pick up a squash racket instead of a pannier rack being delivered to my house.

I have no idea if the pannier rack is on it's way to me or if there is a squash racket sitting waiting for me at a store hundreds of miles away. I'm loathe to ring them again as I have so far spoken to 5 different people and they all spoke poor english and it was a nightmare trying to understand them. They have actually been incredibly helpful, I'm not trying to put them down at all, I'm just wondering if this is a regular occurence ?

 

[Deb13b]

Just had them on the phone, my pannier rack is on it's way. Chuffed to bits, it took a bit of sorting out but they've been really great, so helpful.

 

[Hydra]

Glad to hear it's sorted. Seems they were more than willing to help you out, which is great. I've only had to deal with Decathlon in person (luckily I have a store close by) and they've been brilliant

 

[Deb13b]

Yeah I can't fault them on service, it was faffy trying to sort it but they did say they were having a few probs with the website.

 

[cyberknight]

Yeah I can't fault them on service, it was faffy trying to sort it but they did say they were having a few probs with the website.

Looks like it was updated recently and i have emailed them to tell them i think they made a right pigs ear of it as to me there does not seem to be much thought put into planning it , items tend to be hidden in obscure categories.