One more reason to dislike Halfords!

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funnymummy

A Dizzy M.A.B.I.L
Last week I called into local shop to ask about having roof bars fitted to my car, "No problem" says the chappy, he asked for my reg & typed into his PC, "Yes, we stock the bars for that one"
So yesterday I popped in & booked it in to get fitted today (Payday), but at a different store - This one has a McDs next to it, so figured would be able to go sit there with my bubs while they did the work. When the chap checked his PC they only had one left in stock, so he wrote my name on it & put it under the counter.
Last night my friend tells me she knows someone selling a roof box for £40, so on route to Halfords today I pick it up, with a bit of wiggling & 2 back seats down we got it in. the boot.
Arrive at shop on time, only to have to wait 10 minutes to be served, then wait another 10 mins while they try to find the roof bars, I told them they had been put under counter twice, before the chap said "oh here they are, I was looking for a red box, not blue"
By this time #2 son is getting agitated, so we made a hasty retreat the McDs.
We had only been sat down a few mins when my phone rung, it was the store - They were having trouble getting into my car, as the key didn't fit..? What key..? It's keyless entry!! Turns out they'd tried to use the garage key to open the door.. Does it even look like a car key..???
A few mins more another call, they can get the drivers door open, but not the rear doors, I explain what to do, they still can't do it, so I ask the McDs man to save our food & stomp back round, much to the disgust of #2, I show the cahp what to do "oh, right" he grins sheepishly.
We return to McDs to now cool chips, much to #2s disgust, so i buy him fresh ones. We had just finished eating when the phone rings again.."We don't think we can fit the bars, you have sliding doors"
Oh FFS!!! "I'm on my way bcak"
#2 looses the plot upon entering the store, so had to physically manouvered to the parts counter, where chappy explains that the bars need to hook under the door sills & they can't on my car because of the runners.
We go outside to look at car, with me by now holding #2 in what looks like a torture hold, I just want the chap to open my car so can get my stressed bubba inside, evetualy he hands me my keys..#2 is safely starpped into his seat PHEW!!
The chappy tries to show me where the bars should go & why they won't, but he can't explain why they wont as they should!!
At this point I get into my car, smile sweetly & say "forget it"
*note to self* remove handbrake fully before trying to reverse out in future!!

Anyways once home I contact Thule to ask why their bars can not be fitted to my car, they are most helpful, they are most amused by my tale of Halfords Horrors, they then tell me that Halfords were trying to use the wrong fittingh kit, 1617 is for the Cmax, I have the Grand Cmax & need 1635.
The nice Thule chap then gave me a list of local dealers who could help me...None of which have the part in stock, but all can order it in for Saturday...I called Halfords to tell them why they couldn't fit my bars & they have offered to order the part in & fit the bars free of charge as an apology, but the earliest they can get the part will be Monday
..I go on holiday Fri morn!!

So I now have a roof box in my boot & no chance of getting it fitted before we go on holiday.. Damn Halfords, if they'd got the right part on their list in the first place it would have been fitted by now, if i'd known a week ago when first enquired a part needed ordering it would have been ordered & the bars fitted by now..
I really dislike Halfords today!
 

Matthew_T

"Young and Ex-whippet"
When they checked your numberplate, it should have said that your car was a Grand C-Max. They should have realised that. And TBH I would not have trusted them with the keys as you dont know who they employ.
 
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funnymummy

funnymummy

A Dizzy M.A.B.I.L
[QUOTE 1518774"]
Try www.roofbox.co.uk. then fit them yourself. It's very simple.
[/quote]
Cheers Paul, just looked at that link..Good price, only downside is not be here in time :sad:



When they checked your numberplate, it should have said that your car was a Grand C-Max. They should have realised that. And TBH I would not have trusted them with the keys as you dont know who they employ.

It does come up as a Grand Cmax they hadn't realised there was a differnce between the 2 cars & so where only showing the kit for the standard Cmax
As for the keys... what about the cars in the MOT/service bays next to mine..At lesat 10 other cars in there being worked on .... quite sure it was safe ;)
 

Friz

The more you ride, the less your ass will hurt.
Location
Ireland
Do this once.

When you are not in actual need of anything from Halfrauds, (if you actually need something it will cloud your judgement) walk in and look at the staff. Ask yourself, "Do any of these look mechanically inclined?" Know the answer in your head, walk out, and never return.

Unless you're in the market for plastic chrome looking bits for your car.
 

derrick

The Glue that binds us together.
I can't beleive someone would ask them to fit anything, i think they all go for moron training along with the comet, b&q, and the rest of the big chain stores. if you wan't a job done properly do it yourself. lol
 
No offence, but I can't believe that you seriously scheduled Halfords into your plans just TWO DAYS before your holiday and expected all to go smoothly?

If you'd done it last week it would have taken 15 minutes, but sods law states that the closer you leave it to the deadline, the more likely it was to go very very wrong.

(Hope you have a nice holiday anyway
wave.gif
)
 
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funnymummy

funnymummy

A Dizzy M.A.B.I.L
No offence, but I can't believe that you seriously scheduled Halfords into your plans just TWO DAYS before your holiday and expected all to go smoothly?

If you'd done it last week it would have taken 15 minutes, but sods law states that the closer you leave it to the deadline, the more likely it was to go very very wrong.

(Hope you have a nice holiday anyway
wave.gif
)

I originaly asked over a week ago whether they stocked the parts, they said yes, but I had to wait until today as it was when I got paid.

As for the other commnets about the fitting...
I was going to do it myself, but I wouldn't have been able to do it until after tea time tomorrow once my children had gone to their dads for a few hours, time which I really want to use to pack & load the car reday for a dawn get away on Friday.
I checked online & saw that as they only wanted £15 I figured let them do it today..Which I am now glad about, or i would have bought the bars & spent mpost of moro shouting & stressing over why I coudn't fit them
:tongue:

I have spent last couple hours contacting every local Thule dealer listed on their website - none of which have the part in stock.
One gave me the direct number for Thule, who said they could send one out but I had just missed todays courier so would go on moro's schedule to arrive 'sometime' on Friday, But the nice lady then told me that they had recently sent that part to a compnay in Kent & gave me their number... I phoned him & he still had it on the shelf..His courier had just pulled up, so after a bit of a rush he has managed to get it onboard & it will be here with me tomorrow..PHEW!
 

Strick

Active Member

It does come up as a Grand Cmax they hadn't realised there was a differnce between the 2 cars & so where only showing the kit for the standard Cmax

So was it actually their fault, or a cataloguing error?
 

GrumpyGregry

Here for rides.
Given that I once had to collect a brand new car ordered in january from the main renault dealer the morning we went on holiday in august one year I doubt it is just halfords!
 
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funnymummy

funnymummy

A Dizzy M.A.B.I.L
Try your local Ford dealer, they should have the correct and official Ford accessory in stock :thumbsup:
Tried them first....they 'advise' I have roof rails fitted to my car, then have the bars that attach to them...The roof rails are almost £400 & then the bars are another £100... that is without fitting which they have to do themselves!



So was it actually their fault, or a cataloguing error?
I spoke to one of the managers at the Worthing branch (he's my old neighbour so we had a good old laugh about it) he said that they had not been made aware by Ford that the Grand had different specs to the original Cmax, so it had just been assumed when listing parts that they would be the same.. He is going to bring it to the attention of someone higher up that this is needs rectifying.

Given that I once had to collect a brand new car ordered in january from the main renault dealer the morning we went on holiday in august one year I doubt it is just halfords!
BLIMEY!!
I was livid that my new car I ordered in January was 3 weeks late & didn't arrive til end of March!!
 

chris grace

New Member
People aren't allowed to make mistakes any more.

Give them a break-I bet none were > 20 y.o



I had roof bars fitted by Halfords.It took longer to get them off,dismantle them,and rebuild and refit than if I'd just took them home and fitted them myself.If the staff are unable to do the job then Halfords shouldn't be offering the service.
 
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