Motor Insurance

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My Motor insurance is due in just over three weeks and I've found a good quote but i'm unsure about it.
It's called Aviva online and i didn't realise until i got right to the end that it's what it says in the title that you don't get to speak to anyone it's all done by email or text.
What i like about the policy though is that there is no compulsory excess just voluntary something i have never seen in other motor insurances.
I always like to speak to a human at the end of a phone when dealing with companies but having a total lower excess is also tempting.
Any advice would be helpful.:okay:
 

Alex321

Guru
Location
South Wales
Our house insurance is through Aviva.

I've never spoken to a human on the phone, and have successfully claimed after my cycling accident a couple of years ago.

I have absolutely no issues with them. I think they do have a phone number for claims, but even that is not necessary.
 

richardfm

Veteran
Location
Cardiff

SpokeyDokey

68, & my GP says I will officially be old at 70!
Moderator
Our home Insurance is with Aviva.

Our car insurance is with Swiftcover.

We bank/save with 17 different institutions, here & abroad.

Never spoken to anyone over the last 10+ years apart from one minor car accident claim, one home insurance claim, and several renewal price haggling sessions on the insurance side of things. And once to our primary bank re a lost debit card.

Only other thing is that we have ISA's with a regional BS and they rather quaintly have very old fashioned pass books. We have to visit a branch to have the annual interest updated. Bizzarre! Great rate though! Apparently many of their customers love the comfort factor of being able to 'see' their finances in these little books. How odd is that?

No desire to talk to any of them again tbh. Online and remote suits us fine and we have no existential angst re our finances & insurances, etc being managed by a faceless entity.

This stuff should, and does, just run smoothly in the background of our lives.

One of the great steps forward in modern life.
 
OP
OP
The Central Scrutinizer
Location
Essex
Thanks for your comments and i have gone ahead and bought the insurance.
Funny enough the insurance which i have now and doesn't run out until early October is Aviva Plus so same company but different product but they take the payments through debit card and not direct debit but the renewal price had gone up too high.
 

vickster

Legendary Member
Thanks for your comments and i have gone ahead and bought the insurance.
Funny enough the insurance which i have now and doesn't run out until early October is Aviva Plus so same company but different product but they take the payments through debit card and not direct debit but the renewal price had gone up too high.

Did you ask them to match themselves assuming like for like? IIRC Aviva Plus comes with extras included like legal?
 

presta

Legendary Member
It's no good unless you drive a Viva.
 

wafter

I like steel bikes and I cannot lie..
Location
Oxford
A positive outcome today..

Following the horrors of having to use the bus due to my oversight in allowing my MOT to lapse, I was keen not to let the same happen with my insurance which is due next month.

Anecdotally insurance is cheaper if not renewed last minute; with the Money Saving Expert site suggesting the sweet spot is 26 days before renewal. As such I've had quotes on the go with four price comparison sites; refreshing every few days.

Prices have jiggled about a bit, as have the companies present behind the absolute cheapest which has remained constant over all comparison sites. Today I ended up selecting from the top three cheapest across all sites.

I've become prejudiced against Confused.com as they seem less competitive and heavily tied in with Admiral insurance. Go Compare tout their insurers as rated by Defaqto, who seem to have a mixed rep (behind / sometimes counter to Trustpilot, who I generally rate) so this loaded my opinion against them.. I went through Compare the Market last time who were alright; however IIRC they were offering some sweetener (vouchers I think) which IIRC for whatever reason never materialised.

The outlier was Onesure; an apparently smaller / lower profile concern that appealed because it seemed more sincere than the rest; while also refreshingly free of gimmicks and the usual offensively inane, lowest-common-denomenator marketing.

I ended up going with the second-cheapest insurer which was about 7% more expensive than the cheapest but had better reviews, more bundled features and a significantly lower excess.

Out of curiousity I ran through the quote process with onesure again (keeping all variables the same) which actually dropped the quote by about 5%.

Finally once having followed the quote through to the insurer's website I had a play with the more subjective variables; figuring my mileage might decrease a little next year I dropped it by 1k which actually increased the quote by about 10%.

Pandora's box opened the numbers were manipulated to find the optimum annual distance; which while remaining perfectly plausible dropped the quote by a further c. 7% to below the previously cheapest insurer. Surprisingly this was also around 25% cheaper than last year's last-minute policy purchase :smile:


TL;DR: Would recommend battling multiple comparison sites against each other, or just using Onesure as they seem less reprehensible. Also it seems legit start getting quotes / buy a month or a bit less before, and tinker with the annual mileage since it evidently makes a reasonable difference and if you don't cover a huge amount of distance, upping it might actually make the process cheaper..
 
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SpokeyDokey

68, & my GP says I will officially be old at 70!
Moderator
Go Compare offers a free protection service for your excess cover up to £250. This is a 'one off' provided when you take out cover through their site and with a new insurer.

We used it on the T.Cross - got a scuff on the rear bumper plastic, cost £379 to fix. The excess was £300 and GC covered £250.

No strings, comes as standard, very easy to claim and reimbursement is quick too.

Used it on a previous car too.

Handy!
 

wafter

I like steel bikes and I cannot lie..
Location
Oxford
Go Compare offers a free protection service for your excess cover up to £250. This is a 'one off' provided when you take out cover through their site and with a new insurer.

We used it on the T.Cross - got a scuff on the rear bumper plastic, cost £379 to fix. The excess was £300 and GC covered £250.

No strings, comes as standard, very easy to claim and reimbursement is quick too.

Used it on a previous car too.

Handy!

Aye; I spotted that but decided that the alternative from Onesure was still preferable due to what was on offer.

Plus, for the 24 years I've been driving I've only ever made one claim (windscreen) so historically speaking at least excess isn't a particularly important factor.

If I do need to make a claim it will only be £100 excess, while my premium was about £20 cheaper than it would have been had I used Go Compare so I'd be down by £80.
 
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