Master Socket wiring

[Legs]

Hi all,
Our home broadband went off yesterday. I called up Origin (our provider) and had a slightly painful conversation with the lady on the other end of the line. She directed me to taking the cover off the Master Socket, where I spotted a loose strand (orange/white) that isn’t secured into the jack there. Is this likely to be what’s causing our woes? Do I need to get Openreach to fix it, or can Mrs Legs sort it by wielding her punch-down tool?

 

[presta]

Mines got three wires:
Blue with white tracer,
White/blue tracer,
& Orange/white tracer.

 

[raleighnut]

I'd change the cable.

 

[T4tomo]

Hi all,
Our home broadband went off yesterday. I called up Origin (our provider) and had a slightly painful conversation with the lady on the other end of the line. She directed me to taking the cover off the Master Socket, where I spotted a loose strand (orange/white) that isn’t secured into the jack there. Is this likely to be what’s causing our woes? Do I need to get Openreach to fix it, or can Mrs Legs sort it by wielding her punch-down tool?

View attachment 742229

reattach it if you can - if there is only one slot for it to go then try there!!!

 

[sleuthey]

I'm 90% sure that strand will be redundant and not the cause of your issue.

 

[HMS_Dave]

Hit it with a hammer.

 

[13 rider]

Ex openreach bt engineer here ,the loose wire is nothing to worry about we used to connect 4 wires to make an extension work as everything is wired in pairs however you only ever needed 3 wires to make it work . That newish socket only has a 3 pin connector . By disconnecting the front plate what you are doing is isolating the external part (openreach network ) and the internal part of the house owners responsibility. If the fault still exists with the front plate disconnected the fault is between the exchange and the socket

 

[13 rider]

Question ,did you plug the router directly into the newly exposed test socket once the front plate was removed

 

[Legs]

Question ,did you plug the router directly into the newly exposed test socket once the front plate was removed

Thanks for your reply, Phil. Yes, we tried connecting directly into the test socket, with no joy. We suspect that our router is fried - we’ve had it 13 years! The internet went down for us at 12:03:42 yesterday, when there was no-one in the house, so it’s definitely not a case of something being inadvertently unplugged or switched off…

 

[13 rider]

Normally routers only fail due to some type of electrical surge / lightening,
Did your provider test the line remotely for any obvious faults ? , I presuming you don't use traditional telephone dial tone for calls etc

 

[T4tomo]

Thanks for your reply, Phil. Yes, we tried connecting directly into the test socket, with no joy. We suspect that our router is fried - we’ve had it 13 years! The internet went down for us at 12:03:42 yesterday, when there was no-one in the house, so it’s definitely not a case of something being inadvertently unplugged or switched off…

Routers have improved a lot in 13 years, your ISP should replace it FoC with a new one pronto