And they won't open it up either. They'll put a new cable in. Anyone who opens up an STI shifter is a very brave (stupid?) man. I had an old set of shifters someone gave to me and thought I'd have a go at taking one apart. Needless to say it was a none starter despite using YouTube and various other sources of internet guidance. Spray to death with GT85 and install a new inner cable and even an outer cable if you think it might help 👍