Is this normal? : Do all LBS' do this?

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RSV_Ecosse

Senior Member
Just wondering something.

It's taken me months of gradual tweaking to get my seat height, bar height, position etc to the stage where I was happy with it. I don't think I could have got it any better than it was.

Now, I know I should have perhaps marked parts of the bike and even kept a record of changes made to it, but being a newbie I didn't. It was more of a case of just riding the thing and making changes there and then gradually, some for the better, some for the worst, so going back and making more subtle changes.

Anyway, cut to the chase.

I put my bike into an LBS near me. First time I had used them, but they looked a pro outfit. All I wanted done was the gears adjusted ( see my previous thread a few weeks ago, had a bit of hassle adjusting them ).

Anyway, there's another seperate story about this LBS and how long they took to actually do the work on the bike that I won't go into just yet, but I picked it up yesterday, put it in the car, drove home and went to work on nightshift ( in the car ).

Got home this morning and decided to go out for a run on the bike.

I'm standing there looking at it properly for the first time since I picked it up and thinking "something doesn't look right.....".

The seat height has been adjusted and set for someone at least 10ft tall. :cry:

The bars have been dropped in height and tilted.

I spent most of the afternoon riding the thing and stopping to make changes and still can't get anywhere near back to how it was before I dropped it off at the LBS.

Oh........and the gears still aren't shifting properly. :wacko:

So - Is it normal for you to have to put tape all over yer bike to mark heights etc before it goes into an LBS for work?. I can understand them maybe wanting to ride it a short distance to check the gears were working fine, but surely they would not have needed to change any of my seat/bar heights to ride a few hundred yards to check?. And if they did, is it not normal practice to put it back to the customers spec before handing it back?. Not a peep out of them when I picked it up, not that if the above is correct, was I expecting an "Oh......by the way sir, we completely arsed up your bike".

I just don't understand it. It's either the case above, or some git has been riding my bike for over 2 weeks ( thats how long it took them to adjust the gears ) or at least as long as would warrant a complete change in geometry for a completely different rider.

Holding off for now as far as an "name and e-shame" them goes because I genuinely don't know if all this changing a customers adjustments is normal practice or not.

Ta.
 

MePower

New Member
Location
not telling you
2 WEEKS? To do gears that should take only 5 mins? Sounds like it was being used by someone. Does your computer mileage check out? Always put tape on seat post for my reference, but BS doesnt need to touch it. Phone them and have it out with them.
 
OP
OP
RSV_Ecosse

RSV_Ecosse

Senior Member
Ahh, thats understandable, but why would they drop the bars?.

I didn't have the computer fitted, took it off before it went in.

The delay in the work getting done was "because it's Xmas and we are really busy".
 
E

Euan Uzami

Guest
they'll have put the seat up in order to clamp it in a workshop stand that grips it by the seat post. still, it would have been more professional to put it back. not sure about the bars. In all likeliness they wont' have ridden it to test it - they won't have time to test ride all bikes, they should be able to test the gears on the stand, but looks like they didn't even have time to do that.
The two weeks is probably not so much a sign that they were struggling with it for that long (or riding it), but more likely that they took that long to get round to doing it/phoning you to tell you it was done.
Find a better LBS, although a short (couple of days) turnaround time may be rare (good bike shops will book the work for a specific day and do it on that day rather than just 'leave it with us').
 
There is absolutely no need to move the bars and stem to do a gear adjust and the post should have been restored to its original height when it came out of the stand.

I would complain.
 

summerdays

Cycling in the sun
Location
Bristol
My LBS puts some tape on the seat post so that they can return it to the same height after they have worked on it. They have never touched the handlebars etc unless specifically asked to.
 

jimboalee

New Member
Location
Solihull
Was the guy in the LBS wearing spurs and a Ten Gallon hat?

BTW, the bike is held by the top tube in a workstand. NO WAY should they move the seatpin.

Go back, tell them what you think and tell them their crap service is all over the internet.
 

Joe24

More serious cyclist than Bonj
Location
Nottingham
When my bike goes in, the seat post normally has to be raised. And when i had the light mount on the post, the guy would either lengthen the seatpost or take the mount off.
When i pick my bike up, the light mount is back on and the seatpost is pretty much in the same place(never had to adjust it after)
Go back and complain.
I took my fixed in on December 18th. Left it there and picked it up on the 24th. Was done on the 22nd i think, but i couldnt get to it untill the 24th because i was busy. And the fixed had a new chain, chainring and cranks put on.
 
jimboalee said:
BTW, the bike is held by the top tube in a workstand. NO WAY should they move the seatpin.


Wrong. Clamping the top tube in a workstand will cause you to fail your bike mechanic exam and may well invalidate the frame manufacturers warranty. Scott, Trek, Cannondale to name just three. If some 'cowboy' were to squash my thin wall Scandium top tube and its $250 paint job in a work-stand I would be insisting on a replacement.

Unless its physically impossible one must clamp the bike using the seat post, even if this means moving it and/or having to remove light brackets etc. It's best practice.
 
Obviously if one is working on a rusty old heap built from industrial girders or if the seat-post cannot be extracted clamping the top or seat tube is acceptable.
 
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