Well most importantly I found out from another branch they won't be getting any bianchis in for a while so I have to travel anyway. I may still buy it from JE James but I sure as hell won't be doing the selection process there.
No, not all of the staff are the problem. There are of course quite a few staff there in the two halves of the shop but it's been more than one member of staff.
I've bought stuff in there for four years including my bike and the experiences go back over this time. When I rang up about the free check up they were extremely weird about it so I never bothered. A mate wanted a new saddle that was comfortable after great problems, I foolishly recommended he go down there. Someone down there recommended and sold a foam saddle to him, I can only think that it was a malicious prank as no sane person would do that to someone? When he tried to take it back they couldn't see the problem so he ended up keeping it. My LBS runs a much smaller operation with cash flow and stock issues so I've tried to special order stuff from JE James in the past. I don't know what it is but everytime I do no one ever rings back or even has the faintest idea what I'm talking about. Maybe it's not lucratice enough business for them. I've had a speedometer from there break.
The only positive recent things I have to say about the place are that when I bought my shoes from there they had very good stock and were helpful. When I had to go in there months and months ago in a hurry I had a suit on and the attitude was markedly different, they couldn't do enough to help. I know quite a few people who shop there/have shopped there through Sheffield Cycling links. I think the universal opinion is that if you're buying a bike there on credit or through bike to work scheme and have money or power it's good and some of the stock is. In all other cases opinions on the place are mixed to say the least with very similar complaints and the odd bit of praise for buying a bike there. I get the impression talking to others with more power that they are making big bucks on cycle to work and on credit. That's brilliant but not really for me, perhaps they should have a sign on the door saying something like "cyclists spending less than £2000 not welcome". I've never heard of a single complaint against the Chesterfield branch though, Sheffield Branch many.