Grrrr, Sigma comp broken after <5 months

[MajorMantra]

Today the screen went blank on my Sigma 1606L. I took the battery cover off to investigate and discovered that the little plastic thingies that hold it shut were buggered which had caused a loss of contact.

I only bought the damned thing in February and I've never even opened the back as far as I can remember. Anyone experienced something similar?

I've emailed Sigma to see what they have to say, but I must say I'm pretty underwhelmed. Most annoying is that it's lost my time and distance data.

Matthew

 

[summerdays]

Bad Luck. I've got 2 of those and no problems in one and a half years. But one of the reasons for logging my details on cyclogs is that if they break or I loose it (very possible in the case of me), I will still have the information.

 

[MajorMantra]

Bad Luck. I've got 2 of those and no problems in one and a half years. But one of the reasons for logging my details on cyclogs is that if they break or I loose it (very possible in the case of me), I will still have the information.

Good idea, I should have recorded my data somewhere else.

I have taped the comp back together and it still works so I can at least use it until Sigma get back to me. Still, it's vexing for something to fail apparently so spontaneously.

Matthew

 

[mickle]

Return it to whence it came. Obviously.

 

[MajorMantra]

Return it to whence it came. Obviously.

Forgive my ignorance but is it their responsibility or Sigma's directly? I thought going straight to Sigma made more sense.

Matthew

 

[mickle]

Your contract is with the retailer not the manufacturer or it's agents.

 

[MajorMantra]

Your contract is with the retailer not the manufacturer or it's agents.

You're quite right mickle. Even so, when I explained the problem Sigma offered a free replacement and I now have a brand new 1606L. I must say I'm impressed with their customer service - they replied very quickly and didn't object to me dealing with them directly.

Matthew