Got my bike back!!!

[abo]

Got a phone call this morning telling me my bike was ready So (back) down to Halfords I went and the chap wheeled the bike out and handed it over.

The rear mudguard was bent. Properly bent too. Must have been done in the workshop.

So I mentioned it, he had a go at straightening it unsuccessfully and then claimed 'they *can* bend'. Well, it was perfect when it went in. So after a bit more playing he seemed fit to walk away but I told him 'it was perfect when it came in, it should be perfect when it goes back out.' and he actually said 'so you're not happy'?

Well fcuk-a-doodle-doo no, I was over the moon, what did he think??? So he went and got a replacement mudguard for me, removed the old one, slammed it down, fitted the new one and off he went.

Out I went and gave the bike a test ride. The rear brake lever pulled back almost all the way to the grip and there was almost no braking at the back. *Not* the same as when it went it, again it was spot on.

I could have taken it home and sorted it out but TBH I wanted them to do it, so back in and collared the same guy.

He told me that they wouldn't have touched the brakes and was like 'yes, that should be true but they were fine before and now they're not braking so can they please be adjusted'. After a little ride in the shop he came back, 'I need an allen key', fixed it, and walked off.

Disappointing... Ok the bike is back and fixed but how did they manage to take so little care they bent the mudguard?

As for the guy in the shop, he had a 'one life live it' bike tattoo, so TBH I was hoping for a better attitude. Maybe he was fed up working there, or couldn't really be arsed to pay attention to my cheapo bike. Or maybe he was just having a bad day or something..

 

[smokeysmoo]

how did they manage to take so little care they bent the mudguard?

Because they Halfords, 'nuff said

 

[abo]

Because they Halfords, 'nuff said

Yeah, kind of says it all really.

 

[Midnight]

Well fcuk-a-doodle-doo no, I was over the moon, what did he think???

<Resists temptation to comment further on that store>

 

[leyburnrunner]

'fcuk a doodle doo'. i can't wait you use that in public...!

 

[abo]

'fcuk a doodle doo'. i can't wait you use that in public...!

No, I'm polite at all times

 

[Wardy]

Sounds very similar to the complaint I had a couple or three years ago. Complained to the store manager in writing. No answer. Then complained to head office. No answer. And these no-hopers are going to take over Wiggle? Abject despair. Laughed like blazes when I read your reaction to "so you're not happy"?!

 

[Bensbikespares]

I havent taken my bike to halfords and i never will, i do all the work my self but if i cant do it i take it to my lbs. Ill never let anyone else set my brakes up There mine

 

[gaz]

Always check the brakes before you leave the store

 

[screenman]

Did they slip the quick release on the brakes when fitting the new mud guard? if so and they have adjusted it up on the cable then you may have a problem next time you need to remove the wheel.

My experience of Halfrauds is that they are a bunch of know nothings who think they know something, a very dangerous breed.

 

[abo]

Did they slip the quick release on the brakes when fitting the new mud guard? if so and they have adjusted it up on the cable then you may have a problem next time you need to remove the wheel.

My experience of Halfrauds is that they are a bunch of know nothings who think they know something, a very dangerous breed.

Ah, its on discs, and the rear mudguard just clamps to the seat post (actually, to the top of the seat tube). I've no idea wtf they did, and I suspect they don't either...

Anyway, rode it to the shops and back last night and it seems to be riding fine. Only I've done something silly to my back and I'm in agony so no karate this morning and no ride this afternoon. Not my week it seems