garmin ...is life to short...

[BigonaBianchi]

Garmin support finally got in touch two weeks later...their reply although well meaning and prbably technically correct dies nothing to make.me ever want to contactbthem again or buy another Garmin.

I bought the Garmin and it should work from the box without me needing a degree in bloody ticket science.

Garmin express just fails...

Now this is what...a new customer faces to get the dam thing working..

Thank you for contacting Garmin Europe.

I am happy to help you with your problem. There are a couple of files that I will need you to send me in order for us to look into this matter further.

Can you provide me with the following information so that we can help you as best as possible:

Error message or problem you have received What you have tried so far myGarmin username Device Serial Number

Log files XP

Can you please do the following on your PC?

1. Please click the following link: http://download.garmin.com/omt/tools/GarminExpressLogCollector.exe 2. Click Run 3. Click Find Log Files 4. Please email the ExpressLogs file that is saved on your desktop.

I will also need the Garmindevice.XML file. To find this file please do the following:

1. Connect the unit to the computer 2. Open my computer 3. Open the Garmin Drive 4. Open Garmin Folder

Once I have these files I will report this issue for you and let our software team investigate this further.

As soon as we have found a resolution for you we will be in contact.

If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support

Kind regards,

Martine

Garmin Europe

Please help us improve the service we offer you by taking our Customer Support survey.



...thankfully due to the geniristy and kindness of a felloe cc'r I should have maps very soon....so I'm very grateful for that.....but Garmin, you need to get real and make.products customer friendly.

 

[HLaB]

Found Garmin totally cr@p via email but on the phone they are great.

 

[BSRU]

I found reporting problems with software a nightmare, they just gave replies from their "1001 waste some time" reply book.

 

[welsh dragon]

Garmin support finally got in touch two weeks later...their reply although well meaning and prbably technically correct dies nothing to make.me ever want to contactbthem again or buy another Garmin.

I bought the Garmin and it should work from the box without me needing a degree in bloody ticket science.

Garmin express just fails...

Now this is what...a new customer faces to get the dam thing working..

Thank you for contacting Garmin Europe.

I am happy to help you with your problem. There are a couple of files that I will need you to send me in order for us to look into this matter further.

Can you provide me with the following information so that we can help you as best as possible:

Error message or problem you have received What you have tried so far myGarmin username Device Serial Number

Log files XP

Can you please do the following on your PC?

1. Please click the following link: http://download.garmin.com/omt/tools/GarminExpressLogCollector.exe 2. Click Run 3. Click Find Log Files 4. Please email the ExpressLogs file that is saved on your desktop.

I will also need the Garmindevice.XML file. To find this file please do the following:

1. Connect the unit to the computer 2. Open my computer 3. Open the Garmin Drive 4. Open Garmin Folder

Once I have these files I will report this issue for you and let our software team investigate this further.

As soon as we have found a resolution for you we will be in contact.

If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support

Kind regards,

Martine

Garmin Europe

Please help us improve the service we offer you by taking our Customer Support survey.



...thankfully due to the geniristy and kindness of a felloe cc'r I should have maps very soon....so I'm very grateful for that.....but Garmin, you need to get real and make.products customer friendly.

If garmin asked me to do all that, I would put the thing back in the box and throw it in the bin. What a load of rubbish.
I'm not impressed with they're normal car sat navs, utter rubbish and it costs as much to buy new maps as it does to buy a new sat nav. Waste of money IMHO.

 

[numbnuts]

I've been using Garmin products for over 18 years + GPS handhelds, satnavs and fishfinders and I find their after sales service second to none, but I suppose it does help if one lives very close to them and see them face to face.

 

[John the Monkey]

I've seen more elegantly written "How Tos", but that doesn't seem unreasonable to me, fwiw, for a device that's not remotely accessible by support staff.

 

[jay clock]

I have a Foreunner 10 that is simple as anything. Connect to charger/USB and go to website and click upload

However the 910XT, phew what a hassle. It used to use just the ANT Agent, now they also have Garmin Express. F*** knows what that does other than slow down or stop and attempt to get data off the device

 

[Rob3rt]

Just out of curiosity, did you try the method I told you about before? Did it work?

 

[Geoff Crowther]

I've owned a Garmin Zumo motorcycle unit for around 7 years now. It works in a car/motorhome too and comes with all the kit to do both. It's taken me all over Europe by motorhome and motorcycle and also on 2 trips to Morocco (with some free added mapping). It failed once, three months outside of warranty, and Garmin replaced it, without fuss, with a complete new one. I've had to contact their customer service on a number of occasions and, frankly, I've found them second to none. I think you've been unlucky.
This week I bought a bicycle unit which was ... without any hesitation ... a Garmin unit.
For what it's worth, I reckon mistakes will always happen. The mark of a good company is simply, how well they resolve it.
Oh, by the way, it does NOT necessarily cost as much to buy maps as a new unit. My Zumo has lifetime map updates which cost me about £100 some years ago. I think it's now included in the price of automotive units, but not sure.

 

[welsh dragon]

Mine didn't come with lifetime maps I bought the unit 5 years ago. When I tried updating the maps, they wanted £60.00. Bugger that. I now have a tomtom with lifetime maps. Downloading maps is also easier. I much prefer the tom tom. And I have a traffic receiver, all free of charge. Its brilliant.

 

[Geoff Crowther]

Mine didn't come with lifetime maps I bought the unit 5 years ago. When I tried updating the maps, they wanted £60.00. Bugger that. I now have a tomtom with lifetime maps. Downloading maps is also easier. I much prefer the tom tom. And I have a traffic receiver, all free of charge. Its brilliant.

We're all entitled to our opinion, even me ... and you. But, just to be clear, I'll repeat this. Maps do NOT cost as much as a new unit. And you may not like them but, as millions will testify, they are patently NOT, "utter rubbish". The foregoing are facts, not simply opinions

 

[welsh dragon]

We're all entitled to our opinion, even me ... and you. But, just to be clear, I'll repeat this. Maps do NOT cost as much as a new unit. And you may not like them but, as millions will testify, they are patently NOT, "utter rubbish". The foregoing are facts, not simply opinions

Your absolutely right. We are both entitled to our oppinion. The oppinion I have voiced is my own based on my own experience. I have just been on to the garmin site and to buy lifetime europe maps will cost £75.00. I only paid £90.00 for the unit itself.

if you have had good experiences, then well done. My own personal experiences however were not good as those you have experienced.

 

[John the Monkey]

Anyway, how do I get to be on the bin round where all these Garmins are being thrown away...?

 

[byegad]

If it's new then rather than go through the rigmarole of deal with the 'help desk'* I'd return it.

* As in so much of modern life, get rid of the difficult bit in the title then you don't have to do it. As in :-
The Democratic Republic...
The People's Republic...
Help Desk.

 

[welsh dragon]

Garmin support finally got in touch two weeks later...their reply although well meaning and prbably technically correct dies nothing to make.me ever want to contactbthem again or buy another Garmin.

I bought the Garmin and it should work from the box without me needing a degree in bloody ticket science.

Garmin express just fails...

Now this is what...a new customer faces to get the dam thing working..

Thank you for contacting Garmin Europe.

I am happy to help you with your problem. There are a couple of files that I will need you to send me in order for us to look into this matter further.

Can you provide me with the following information so that we can help you as best as possible:

Error message or problem you have received What you have tried so far myGarmin username Device Serial Number

Log files XP

Can you please do the following on your PC?

1. Please click the following link: http://download.garmin.com/omt/tools/GarminExpressLogCollector.exe 2. Click Run 3. Click Find Log Files 4. Please email the ExpressLogs file that is saved on your desktop.

I will also need the Garmindevice.XML file. To find this file please do the following:

1. Connect the unit to the computer 2. Open my computer 3. Open the Garmin Drive 4. Open Garmin Folder

Once I have these files I will report this issue for you and let our software team investigate this further.

As soon as we have found a resolution for you we will be in contact.

If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support

Kind regards,

Martine

Garmin Europe

Please help us improve the service we offer you by taking our Customer Support survey.



...thankfully due to the geniristy and kindness of a felloe cc'r I should have maps very soon....so I'm very grateful for that.....but Garmin, you need to get real and make.products customer friendly.

Like the above poster, if as you say, its supposed to work from the box, I'd send it back and tell them to make it work and when it does, then send it back to you. Having to do all that is not working straigt out of the box IMO.