Garmin Edge Repair

[mr_cellophane]

My 305 just fell off my bike and got run over. It is not totally broken, just the display and reset button.
Does anyone know of a repair center in London ?

Thanks

 

[HLaB]

I've just sent mine off to Southapton, ask Garmin

 

[mr_cellophane]

Thanks
All I could find on their site were USA addresses.
I have found a place in Borough where I took a failed hard disk that charge £35 for a diagonstic check/estimate. Which can be off set against the final repair bill. Either that or House Insurance and a £50 excess.

 

[andrew_s]

I think Garmin operate a flat rate repair policy - same price whatever the problem. If you are lucky you could end up with a new one.

 

[CopperBrompton]

Yes, send it to Garmin. The screen is the most expensive bit, so it'll almost certainly be a new unit.

 

[mr_cellophane]

Thanks - £65.24 + my postage cost. and they send me a refurb unit with 1 year warranty.
Not worth claiming that on my insurance.

 

[CopperBrompton]

The after-sales service is one of the reasons I'm very loyal to Garmin. Any other manufacturer would have shrugged and told you it's out of warranty, beyond economic repair and you should go buy a new one. Garmin gives you a new or refurbished unit for a reasonable price and gives you a brand new warranty with it.

 

[ianrauk]

+1 for their after sales service and customer support. Top notch.

The after-sales service is one of the reasons I'm very loyal to Garmin. Any other manufacturer would have shrugged and told you it's out of warranty, beyond economic repair and you should go buy a new one. Garmin gives you a new or refurbished unit for a reasonable price and gives you a brand new warranty with it.