Garmin customer service???

[musa]

I know there are pretty good when it comes to dealing with stuff but yesterday while shopping and returning to the bike I dropped my 200 and when I turned it back on, the top half of the screen is now buggered still visible but you can tell its damaged

I got my warranty still available, will that be fine to replace?

 

[ianrauk]

I would say so.
They are pretty hardy units that should withstand being dropped now and again.

 

[musa]

Phoned them, they will replace no damage to outer case just the LCD
Not bad

 

[Kwacka]

I dropped mine and they flatly refused to replace it under warranty, something shook lose inside and as it was to be a non warranty repair I asked if I could take a look inside to see if I could repair it.
They said go ahead as I had nothing to lose, warranty wise, anyway.

I had a look and told them I couldn't fix it to which they then informed me that it would have been checked under warranty first and if the unit was faulty they would have replaced it for free, however as I opened the unit my warranty was now void! I was not happy!

 

[Deleted member 23692]

Last year I dropped age old my Etrax and cracked the screen cover. Obviously it was out of warranty but they did swap it of a factory refurbished one for around £35 delivered. That made me happy