Beaker39
Well-Known Member
- Location
- Denton, Manchester
I bought a Boardman Hybrid about 6 weeks ago and when I picked it up and rode it in the car park there was a funny pinging noise so I took it back in the shop. They messed around with the gears and gave it back. I tried again and the chain kept coming off. Back in and they messed around again and gave it back to me. Tried again in the car park and the pinging noise was still there so took it back and suggested it might be the disc breaks. They again tried to recalibrate/refit and said thats the best they can do and it is something that disc breaks do! Took it home and next day went out on a ride and the damned pinging noise happened whenever I put pressure on the handle bars...cut along story short went to a different halfords and it turns out the break mounting was welded at an angle and was therefore faulty. They swapped the frame and everything seemed ok. Took it back 4 weeks later for it's "free service" plus the pads were constantly on the discs which is weird as you would think the opposite when the cables have stretched! Got it back and the middle section of the gears were a bit crunchy when previous to this they were smooth. Took it back 1 week later and they "adjusted stuff" and said they were ok. Went for a 30 mile ride and the gears were still the same so a couple of days later did a 45 miler to make sure and now also the pads are constantly rubbing the discs again. Took it back and they adjusted again last Saturday, did the Manchester 100 miler and guess what back to square one, rough gearing and brakes worse than ever.
Sorry for the long email but I think I should have a case for a refund or is this normal for a new bike? It's really beginning to pi$$ me off now (sorry for swearing!) I sent them a long Email on Tuesday but not heard anything yet.
Sorry for the long email but I think I should have a case for a refund or is this normal for a new bike? It's really beginning to pi$$ me off now (sorry for swearing!) I sent them a long Email on Tuesday but not heard anything yet.