Bosch Purion problem, help needed please.

[Rachelsmum]

Hi all, looking for help. I have a Raleigh 2020 Motus Low step hybrid with a Bosch active line 300wh battery and a Purion display. I’ve been riding it happily for over a year now but suddenly today during a ride the display turned off and the bike obviously loses power. It’s possible to turn it back on but after a few minutes it’s off again making the ride home less pleasant (it’s like riding a brick!) It does it when it’s stationary too so I don’t think it’s a loose connection. Anybody out there with this problem that they have managed to solve. Otherwise it’s probably an expensive trip to the bike shop, all be it slowly !! Thanks.

 

[Cycleops]

No experience with ebikes I'm afraid but this might help you trouble shoot the problem.

View: https://youtu.be/SFzKUvOEQUc

 

[Rachelsmum]

No experience with ebikes I'm afraid but this might help you trouble shoot the problem.

View: https://youtu.be/SFzKUvOEQUc

Thanks, I’ll watch that and see if I can get any pointers. Going to try to do a reset on the controller.

 

[ebikeerwidnes]

I have a similar bike - although crossbar version and about 2 years older

I would recommend that you take it to a Raleigh dealer and tell them that you want them to connect it up to the compter systems and check it out
That should be cheap or even free if you have a good relationship with them - or they are nice
Tell them that you want to see the print out

It should - hopefully - tell you about any faults - plus do any upgrades to the software
If you are dead lucky the software upgrade will fix it - if so go buy a Lottery ticket immediately!!

If not at least you will know - possibly - something that will give you a clue

The problem with the Bosch system is that it is locked down more than any other I know about - so if you 'fiddle' then you can end up bricking it and then having to buy a new battery or motor

I don;t know what country you are in - but theRaleigh website should help you find a dealer!

Good luck!

 

[Rachelsmum]

I have a similar bike - although crossbar version and about 2 years older

I would recommend that you take it to a Raleigh dealer and tell them that you want them to connect it up to the compter systems and check it out
That should be cheap or even free if you have a good relationship with them - or they are nice
Tell them that you want to see the print out

It should - hopefully - tell you about any faults - plus do any upgrades to the software
If you are dead lucky the software upgrade will fix it - if so go buy a Lottery ticket immediately!!

If not at least you will know - possibly - something that will give you a clue

The problem with the Bosch system is that it is locked down more than any other I know about - so if you 'fiddle' then you can end up bricking it and then having to buy a new battery or motor

I don;t know what country you are in - but theRaleigh website should help you find a dealer!

Good luck!

Thanks, we’ve timed it and it will stay on for exactly 26 seconds then powers off, no error message or anything. Weird. I’m in the UK in the Midlands.

 

[ebikeerwidnes]

Here is the link to find your nearest dealer
https://www.raleigh.co.uk/gb/en/sto...ionQuery=widnes&page=0&traditionalBikes=false

 

[ebikeerwidnes]

Just been looking in the manual
Is there any code of any kind displayed on the Purion when it fails???

 

[kynikos]

Check the codes. Similar happened to me and it was as simple as the sensor on the spoke being rotated slightly so giving a poor connection.

 

[Rachelsmum]

Just been looking in the manual
Is there any code of any kind displayed on the Purion when it fails???

No code at all 🤔