BB30 clunks when pedalling backwards?

[Herzog]

Halfords don't inspire confidence. I dropped the bike in this morning and was told they don't have any replacement bearings, the last time they did one of these thay had to order the bearings and it took 3 months! They said they will let me know when they have a delivery date on the bearings.

From what I can see from the FSA website its simply a pair of sealed bearing races, which I assume should be readily available from your standard bearing stockist as I can't imagine FSA, Cannondale etc would have gone to the trouble of designing and making their own unique bearings.

I bloody hope its not 3 weeks!

I would collect and do it myself - or take to a decent LBS who will most likely have to correct the 'work' Halfords will do in the first place...if they get round to it

 

[oldgreyandslow]

I would collect and do it myself - or take to a decent LBS who will most likely have to correct the 'work' Halfords will do in the first place...if they get round to it

Yes but apparently you need special tools to remove and refit the bearings which I don't have

 

[Herzog]

Yes but apparently you need special tools to remove and refit the bearings which I don't have

If it's replacing the BB30, the tools are pretty cheap. Either way, I wouldn't let Halfords mechanics anywhere near a bike of mine.

Good luck, I hope you get a good mechanic!

 

[marvin]

Halfords don't inspire confidence. I dropped the bike in this morning and was told they don't have any replacement bearings, the last time they did one of these thay had to order the bearings and it took 3 months! They said they will let me know when they have a delivery date on the bearings.

From what I can see from the FSA website its simply a pair of sealed bearing races, which I assume should be readily available from your standard bearing stockist as I can't imagine FSA, Cannondale etc would have gone to the trouble of designing and making their own unique bearings.

I bloody hope its not 3 weeks!

I have a 2010 boardman CX which I like very much. Last year it deveoloped a clicking noise which I now know is due to the BB30. The local guy who has been looking after my bikes for a few years had moved away so I took it to a LBS that had been recomended. They umm'd and arr'd for a while saying things like 'I've never seen a bottom bracket like this before' and they even got a ruler out!. After taking the piss like this for what seemed like an eternity they said I should take it back to halfords to look at it. I won't be going back there in a hurry.
So I took it to halfords and they said they'd need to order new BBs which would take a week or so. I was doing the Dragon Ride in two weeks and they promised it would be done by then.
After repeated delays they promised the bike would be ready on the day before the ride. Not ideal I know. When I collected it it no longer had a compact chainset but a full 39/53. It seems they snapped mine and replaced it with a new one but as they didn't have a compact they used whatever they had in store. The guy was all smiles as he explained it's a higher spec and will mean "I can go faster". I still get angry thinking about it.
At least they didn't charge me for it. I have now invested the time in learning how to service the BB30 myself.

 

[oldgreyandslow]

Got the bike back today, Halfords really aren't the best!

Firstly I had to call them to chase it up, no phone call to tell me when the bearings were in as promised. When I went to collect it they had moved the saddle down, loosened the seat post, when I had already told them to ensure they didn't as I had only recently had a bike fit at Windymyla in Franham. then they tried to charge me for the bearings, the bike was only bought in September! The "best" bit - when I said why did you undo the seat clamp and drop the seat post? Answer was "we had to do that to get it into the workshop stand" FFS not only that, the seat post is now scratched to buggery at the back.

Never, never again will I darken their door! I was sorely tempted to chin the little twit.

 

[Herzog]

Answer was "we had to do that to get it into the workshop stand" FFS not only that, the seat post is now scratched to buggery at the back.

Carbon seatpost?

 

[oldgreyandslow]

Carbon seatpost?

yep

 

[Herzog]

yep

How bad are the scratches? Light scuffs, reasonable surface marking, or deeper...

If the seatpost is significantly marked, I'd get your LBS to go over it (you don't want a seatpost to fail...carbon shards up the bum probably doesn't feel to nice). In the meantime, I would also be taking pictures of the seatpost with a view to complaining.

 

[Rob3rt]

Why would they need to lower the seatpost to get it in the work stand? Did they push it down so they could clamp the frame using the seatpost to re-inforce the frame?

I could understand if they said they removed the carbon post and inserted a metal one so they could clamp that.

If the bike shop damaged anything that was not damaged prior to the repair, they should be held responsible. My local Evans farked my lockring once (lockring spanner must have slipped and chipped one of the slots - these things happen, it was not due to mechanical incompetence), they immediately looked for a replacement in store and offered to give it to me and to fit it, but as the lockring they damaged was a Mavic specific lockring they didn't have one but offered to order one in for me. I declined as they had done the maintenance job for free (with products bought elsewhere) as a favour so I did not expect such an offer, but had I paid, I most certainly would have expected the replacement to be ordered in.

 

[oldgreyandslow]

Why would they need to lower the seatpost to get it in the work stand? Did they push it down so they could clamp the frame using the seatpost to re-inforce the frame?

.

Haven't got a bloody clue! I only noticed scratches when I got it home and raised it again.