Are broken spokes covered under warranty?

[sswats]

I bought my Trek 1.2 from Evans exactly a month ago.
Over the weekend one spoke fell out of place.

My bike had already been booked in for the free 4week service tomorrow at Evans. Should i insist its their responsibility to fix it or do i have to?

 

[Garz]

Mention that your not happy it has happened but dont bite the poor guys head off. I would expect this to be a warranty thing, but some would try fob you off saying its wear and tear or mistreatment so be cautious.

 

[sswats]

Follow up question.
I need to cycle approximately 8 miles to get it to the shop? is that a good idea or not with a broken spoke?

 

[Garz]

I wouldnt personally, catch the bus or get a lift mate.

 

[accountantpete]

Spokes usually get a bit loose in the first month of using a new wheel which is why any good lbs will arrange for a quick service after a short period.

 

[Sittingduck]

I got a new back wheel swapped out at Evans after the bike was about 5 months old, following 2 broken spokes. Luckily the guy who answered the phone was a sympathetic manager who blagged it on a warranty with Specialized (told 'em the bike was about 3 weeks old). Needless to say the new stock wheel pinged a spoke within 2 weeks Got the LBS to fit a hand built Mavic and had no such issues since!

 

[I am Spartacus]

Best will in the world, it shouldnt have just fallen out... anyways if its one of 32. then ride it in carefully..

 

[Sittingduck]

sswats, if you're heavy you might banana-fy the wheel by riding on it with a broken or missing spoke... been there done that

 

[sswats]

the answer is yes they will fix it under warranty.

The Evans here in Notting Hill gate has great customer service. very friendly and helpful staff. Bought a lot of stuff from there and always had the help and assistance and time i needed.

 

[Paulus]

Follow up question.
I need to cycle approximately 8 miles to get it to the shop? is that a good idea or not with a broken spoke?

As long as the broken spoke is out of the way so it won't foul the gears or frame it is possible to cycle 8 miles. The wheel will be out of true and you may have to loosen the brakes off a bit, but I have ridden many miles on the Isle of Skye with a spoke gone before getting to a bike shop.